Field Auto Claims Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

Put your analytical skills and claims expertise to work as an Auto Field Adjuster with National General, an Allstate Company. In this role, you’ll evaluate first- and third-party material damage claims, develop comprehensive damage estimates, and guide claims toward appropriate resolution. You’ll apply your knowledge of regulatory requirements, fair claims practices, policy coverage, and estimating fundamentals while building trusted relationships with internal and external customers. From negotiating settlements to documenting claim activity and making payments within your authority, you’ll take meaningful ownership of the claims process and help deliver thoughtful, well-supported outcomes.

National General is seeking a Material Damage Specialist to evaluate and resolve 1st and 3rd party auto physical damage claims. In this role, you will inspect damages, prepare comprehensive repair estimates, negotiate settlements, and ensure compliance with fair claims practices and company policies.

Depending on experience level, candidates may also serve as a technical resource and mentor to peers, leveraging advanced estimating expertise to support complex material damage losses.

Where You’ll Work: This is a field-based position supporting customers throughout North Dakota, South Dakota, or Minnesota. Candidates must live within reasonable proximity to the assigned territory and be comfortable with regular local travel to support customers and complete in-person claim inspections.

Preferred Experience:

• Auto physical damage claims handling
• Writing and reviewing vehicle repair estimates
• 1st and 3rd party material damage claims
• Negotiating claim settlements and managing complex files
• Knowledge of estimating platforms (CCC, Mitchell, Audatex, etc.)
• Strong customer service, communication, and problem-solving skills
• Prior field estimating or material damage appraisal experience preferred

Key Responsibilities

• Interprets regulatory compliance and fair claims practices

• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files

• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training

• Exhibits mastery estimating fundamentals in order to create estimates of damages on 1st and 3rd party material damage losses of all severities

• Builds mastered relationships with both internal and external customers

Supervisory Responsibilities

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Training: Please note: You may be required to attend 2 weeks of training held in person at our Dallas, TX office.

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Skills

Audit Management, Auto Insurance Claims, Business Acumen, Business Administration, Business Management, Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Material Damage Claims, Oral Communications, Presentations, Process Consulting, Relationship Management, Results-Oriented, Team Mentorship, Training

Compensation

Base compensation offered for this role is:

Field Adjuster Cons I: $26.49 – $40.99/hour
Field Adjuster Cons II: $28.03 – $43.70/hour
Field Adjuster Sr. Cons I: $35.82 – $50.24/hour

Compensation is based on experience and qualifications. Total compensation for this role may include additional components, such as incentive pay (for example, commission or bonus), if applicable.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.