Customer Experience Insights & Projects Specialist
Public Group
Customer Experience Insights & Projects Specialist
Public Group
Runs retail stores and invests in retail technology
Public Group · Kifisia, Greece (Hybrid) · — · Posted 2026-11-06
Workplace: hybrid
Department: Marketing
Why Join Us? It's More Than a Job in Retail, It's Your Story.
At Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference. A place where you can build a career you love, to leave your mark in our story!
Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.
Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.
As a Customer Experience Insights & Projects Specialist in Marketing, the role contributes to customer engagement, loyalty and lifetime value.
Key Responsibilities:
• Execute strategies and drive projects to enhance the overall customer experience across all touchpoints.
• Align CX initiatives with the company’s goals and brand values.
• Drive the management of Public’s gift card program.
• Own the marketing plan to grow gift card usage and monitor sales performance.
• Provide support for third parties related to gift cards.
• Participating in the execution of the customer strategic projects such as our loyalty scheme
• Track key CX metrics (e.g., Net Promoter Score - NPS, Customer Satisfaction Score - CSAT).
• Collect, analyze, and interpret customer feedback from surveys, reviews, and other sources to inform decision-making.
• Work closely with teams like marketing, sales, web fulfillment, product development, and customer support to ensure a seamless and integrated customer experience.
• Advocate for the customer in internal discussions and project planning.
• Address escalated customer issues efficiently and empathetically.
• Identify recurring problems and implement systemic solutions to prevent them in the future.
• Regularly present CX performance reports like Voice of the Customer and insights to senior leadership.
• Propose actionable recommendations for continuous improvement based on data and trends.
Qualifications:
• BSc in Marketing or relevant field
• 1-3 years of relevant professional experience, ideally in the Retail industry
• Excellent knowledge of MS Office, especially Excel
• Excellent use of the English language, both written and oral
• Creativity and innovative thinking
• Enthusiasm & results orientation
What we offer:
What Does OrangeGen Offer?
By joining us, you’ll be part of a forward-thinking company that prioritizes open communication, employee recognition, and personalized rewards.
Are you ready to be the next #OrangeGen maker?
Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories!
All applications will be treated with the strictest confidentiality.
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Runs retail stores and invests in retail technology
Public Group operates a retail and investment ecosystem centred on the Public and Public + home businesses in Greece and Cyprus. Its flagship retailer sells technology, books, entertainment and home appliances through physical stores, online shops and a marketplace. The group also backs companies and partnerships in areas such as device repairs, home services, delivery and digital payments, connecting those capabilities with the shopping experience. Public Next, its technology hub, develops tools and platforms for retail operations, while its investment arm supports businesses with capital and commercial connections. The group is headquartered in Kifisia, Attica, Greece.
Explore more opportunities at Public Group