Custom Software Engineer

Project Role : Custom Software Engineer
Project Role Description : Design, build and configure applications to meet business process and application requirements.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to align with specific business processes and application needs. This role requires a thoughtful approach to understanding organizational requirements and translating them into functional software solutions. The workday often includes collaborating with various stakeholders to ensure the applications developed effectively support business objectives while maintaining flexibility for future enhancements. Continuous evaluation and refinement of the applications are integral to delivering high-quality, user-centric software that drives operational efficiency.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather and analyze business requirements for application development.
- Assist in troubleshooting and resolving application issues to ensure smooth operation.
- Document application configurations and customizations to maintain clear records for future reference.
- Support junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).
- Experience with application design and configuration within ServiceNow platforms.
- Ability to customize workflows and automate business processes using ServiceNow tools.
- Strong problem-solving skills to address technical challenges and optimize application performance.
- Familiarity with integration techniques and data management within ServiceNow environments.

Additional Information:
- The candidate should have minimum 2 years of experience in ServiceNow Customer Service Management (CSM).
- This position is based at our Nagpur office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.