Full-Time

PGIM Fixed Income

Application Support Engineer

Confirmed live in the last 24 hours

Prudential Financial

Prudential Financial

10,001+ employees

Provides insurance, investment, and retirement solutions

Fintech
Financial Services

Compensation Overview

$115k - $135kAnnually

Senior

Newark, NJ, USA

Hybrid position.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Sybase
Python
Atlassian
ServiceNow
SQL
Java
Tableau
AWS
JIRA
Confluence
Splunk
Requirements
  • 5+ years of experience in financial services technology, ideally with a focus in investment management.
  • Strong understanding of the SDLC process, with a focus on application support and release management.
  • Experience supporting applications hosted on the cloud (AWS experience preferred).
  • Technical fluency to use your software coding skills to automate manual processes in the production environment (python hands-on experience preferred).
  • Experience with Business intelligence tools (Tableau preferred).
  • Experience with the use of Enterprise Scheduling/workflow software (autosys preferred).
  • Fluency in configuring/using modern monitoring tools desired (e.g. DynaTrace, Splunk etc.).
  • Direct experience with the Atlassian product suite, including JIRA and Confluence.
  • Experience using service management tools (ServiceNow preferred).
  • Ability to make changes to existing code for minor bug fixes/enhancements (Experience with Java preferred).
  • Experience with Sybase and MS SQL Server. SQL database query and reporting experience.
  • ITIL certification.
Responsibilities
  • Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams, troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas.
  • Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors.
  • Triage and escalation support for members of the broader technology team including evenings and weekends on a rotation basis.
  • Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication.
  • Providing oversight for the stability of the production environment within the change management process and ensuring policies are enforced.
  • Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or our technology organization.
  • Navigate the broader technology organization, build relationships to manage the team’s agenda with our critical technology partners.
  • Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements.
  • Proactively identify improvements and address them through independent thinking within a consensus driven team.
  • Work in close partnership with the development teams to identify, escalate and help persistent patterns of issues.
  • Partner closely with testing and release control teams to move tested code into production.

Prudential Financial provides a variety of financial services, including insurance, investment management, and retirement planning. Their products help individuals and institutions achieve financial security and growth. Prudential offers life insurance, annuities, mutual funds, pension services, and asset management. The company generates revenue through premiums, fees, and investment income. What sets Prudential apart from its competitors is its focus on building long-term relationships with clients and offering comprehensive financial planning to ensure they are prepared for the future.

Company Stage

IPO

Total Funding

N/A

Headquarters

Newark, United Kingdom

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • Prudential's investment in FIDx aligns with the digital transformation trend in financial services.
  • The appointment of Susan Somersille Johnson as CMO could strengthen brand positioning.
  • Prudential can leverage ESG factors to attract socially conscious investors.

What critics are saying

  • Increased competition in the Asian insurance market may affect profitability.
  • Integration challenges with FIDx investment could pose financial risks.

What makes Prudential Financial unique

  • Prudential offers a comprehensive range of financial services globally.
  • The company focuses on long-term relationships and comprehensive financial planning.
  • Prudential leverages digital transformation to enhance customer experience and streamline operations.

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