Housekeeping Supervisor - Room

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 140 hotels and 60 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Housekeeping Supervisor (Room)

The Housekeeping Supervisor (Room) is an essential member of the Rooms Division team dedicated to providing exceptional quality and service to our guests. The Housekeeping team works tirelessly behind the scenes making sure that every Guest Room and Public Area is impeccable at all times.

What You Will Do:

• The ability to follow proper payroll and key procedures.
• The ability to collect room and floor status report sheets for assigned work areas and assign rooms to Room Attendants as needed.
• The ability to perform all tasks for the position of Room Attendant/Runner, able to use and teach the correct, safe use of all equipment’s and chemicals selected for the use on the property.
• The ability to supervise, guide, schedule, discipline and evaluate all Room Attendants/Runner.
• The ability to train housekeeping employees in order to achieve the standards of cleanliness and turn down service in guest rooms.
• The ability to make recommendations and follow through on conflict resolution, coaching and counseling, and, when appropriate, disciplinary action for assigned staff.
• The ability to provide excellent guest service in all areas of responsibility.
• The ability to carry out the duties of supervisor as specified in the hotel operating criteria.
• The ability to inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to ensure the standards are being achieved by each employee in accordance with the standards of Four Seasons.
• The ability to inspect the rooms after the attendants performs the turn down service on a nightly basis.
• The ability to inspect late check-out rooms after being cleaned by the PM shift attendants.
• The ability to maintain the established par on all guest supplies, linens, operating equipment’s, tools and chemical in housekeeping stores for daily room cleaning and inspection.
• The ability to interpret all departmental policies, procedures, and standards establish by the DOHK and Four Seasons.
• The ability to fill out and co-ordinate engineering work orders in assigned areas and follow up on inspections, as well as the ability to follow up on the defects found in guestrooms.
• The ability to conduct daily briefing and highlight the daily activities.
• The ability to be accountable for the hotel keys (and walkie talkie where applicable) issued to the Room Attendants and their retrieval.
• The ability to monitor and direct progress of Room Attendants in rooms that are undergoing deep cleaning.
• The ability to maintain the upkeep of all room draperies, carpet cleaning, sheets, bed skirts, throw cushions and furniture refinishing.
• The ability to participate in controlling equipment’s and labour cost while maintaining quality standards. 
• The ability to schedule and participate in departmental meetings.
• The ability to make sure housekeeping storage areas and closets are kept in an orderly and clean fashion. 
• The ability to inspect armoires to ensure all items is stocked in orderly fashion and in sufficient quantities. 
• The ability to handle all lost and found items according to procedure.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to ensure the Minibar team carries out their tasks in accordance with the standards of Four Seasons. 
• The ability to be familiar with the minibar daily operation. 
• The ability to maintain relationship with all departments, mainly with Front Office, Laundry and Engineering. 

What You Bring: 

• High level of attention to detail and a strong work ethic.
• Poses an affinity for guest service.
• Ability to multitask and prioritize tasks.
• Must be comfortable around chemicals, machines and have the ability to learn their operation.
• Have a firm knowledge of housekeeping operations and must have a minimum of 2-3 year of experience as a in a similar role in an international hotel or resort.
• Ability to lift up to 60lbs.
• Must be able to speak, read, and write Bahasa Malaysia and English.
• Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.
• Must have the right to work in Malaysia.

What We Offer: 

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Work Type: Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.