Full-Time

Staff Business Systems Analyst

Collections

Updated on 5/28/2024

Bill.com

Bill.com

1,001-5,000 employees

Online bill payment and AP automation software

Fintech

Senior

San Jose, CA, USA

Required Skills
Agile
Sales
Communications
Management
Salesforce
Coupa
Requirements
  • 8+ years of experience delivering technical projects across Risk and Collections Stack
  • Must have: Peach Collections Tool or equivalent Collections, Payment Operations, Case Management and/or Risk Management platforms
  • Nice to have: Service Cloud, Sales Cloud, Chatbot platforms, Finance and other Support tools
  • Proven project management experience including leading and driving complex transformation projects, portfolios, and roadmaps
  • Documenting functional and non-functional requirements, and design / development of technical solutions that meet the business needs
  • Working with stakeholders to define and document business processes and systems
  • Developing and maintaining project plans and associated communications
  • Performing Proof-of-Concepts when needed
  • Leading test preparation and execution
  • Testing technical build to ensure functionality of solutions that meet the business needs
  • Providing post Go Live support
  • A deep understanding of Payment operations and Collections business functions and strategy, processes, cross-functional hand offs and intersections with Customer Experience and Support systems
  • Experience providing general system support to business partners
  • Experience with Agile and SDLC methodologies
  • Excellent teamwork, communication and ability to gain alignment across cross-functional boundaries
  • Ability to challenge the norm and maturity to advocate for changes for the greater benefit of the business
  • BS/MS in Business, Computer Science or a related field
  • Nice to have: Service Cloud Administration experience
  • Admin experience across other platforms (Coupa, Quickbase, Salesforce)
Responsibilities
  • Lead technical projects from ideation to closure across Collections and Risk tech stack
  • Drive initiatives for transactional efficiencies such as payments and collections
  • Build relationships and deliver value to stakeholders across Risk Operations, Customer Success, and Experience Operations

At this company, employees thrive in an environment that emphasizes the use of AI and automation technology to streamline financial processes, making bill payments and receivables more efficient for businesses. The firm stands out for its commitment to enhancing AP controls and ensuring secure payment processing, which are critical in the financial technology sector. Working here means being at the forefront of integrating advanced technologies with everyday financial operations, offering a competitive edge and a focus on technical excellence.

Company Stage

IPO

Total Funding

$2B

Headquarters

San Jose, California

Founded

2006

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

7%

Benefits

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off