Reservations Supervisor

Job Description

Reservations Supervisor – Job Description

Radisson MBD Hotel Noida | Department: Sales & Marketing

Key Responsibilities

• Handle guest reservations, enquiries, amendments, cancellations, and special requests.

• Ensure accurate booking details, guest profiles, room types, rates, and billing instructions.

• Provide information about room availability, hotel facilities, packages, and services.

• Apply hotel pricing strategies and yield management practices to maximise occupancy and RevPAR.

• Promote room upgrades, hotel amenities, and food and beverage outlets to increase revenue.

• Coordinate with Front Office, Revenue Management, Sales, and Housekeeping to ensure smooth guest arrivals.

• Maintain accurate reservation records, reports, and booking correspondence.

• Handle guest complaints professionally and ensure timely resolution.

• Follow hotel policies, payment procedures, credit controls, and brand standards.

Key Success Factors

• Guest satisfaction and service excellence.

• Reservation accuracy and attention to detail.

• Revenue optimisation and achievement of RevPAR targets.

• Effective communication, teamwork, and problem-solving.

• Time management, organisation, and accountability.

Key Skills & Requirements

• Knowledge of reservation systems, WRS/CRS, and online distribution channels.

• Understanding of room inventory, rate plans, availability, and yield management.

• Strong communication, telephone etiquette, and customer service skills.

• Proficiency in reservation records, reporting, and computer applications.

• Ability to prioritise tasks and coordinate effectively across departments.
  
  Can Connect at [email protected]

Qualifications

Additional Information