Linah Group

Runs farms, food businesses and a resort in Egypt

IT Specialist

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAl Doqi, Ad Doqi, Dokki, Giza Governorate, EgyptNo salary listed

About the Job

Requirements

An associate degree or bachelor’s degree in Computer Science, Information Technology, or a related field is required.
1–3 years of experience in a technical support or helpdesk role is required; corporate or enterprise experience is preferred.
Strong troubleshooting and problem-solving skills to diagnose and resolve hardware and software issues are required.
Proficiency with Windows, macOS, and/or Linux operating systems and common office productivity applications is required.
Knowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques, is required.
Familiarity with IT service management practices, including incident management and service desk operations, is required.
Ability to work independently and as part of a team to support organizational IT needs is required.
Industry certifications such as CompTIA A+, Network+, or Security+ are preferred.

Responsibilities

Respond to user requests and inquiries through phone, email, and ticketing systems, providing timely and effective support.
Diagnose and troubleshoot hardware and software problems, including network connectivity, application malfunctions, and user account issues.
Provide step-by-step instructions and guidance on the proper use of IT systems, applications, and equipment.
Escalate complex or unresolved issues to the appropriate IT team or subject matter experts for investigation and resolution.
Document support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system.
Maintain and update the knowledge base with solutions to common problems and best practices for end-user support.
Assist with deployment and configuration of new hardware and software, ensuring a smooth transition for users.
Collaborate with other IT teams to ensure seamless integration and operation of systems and applications.
Provide on-site support and remote assistance as needed, including after-hours and weekend support for critical systems.
Participate in developing and implementing IT policies, procedures, and standards related to user support.
Contribute to continuous improvement of IT support processes and enhancement of the user experience.
Stay up to date with technologies, tools, and best practices in IT support.
Mentor and train junior IT support staff or interns as needed.

Desired Qualifications

Corporate or enterprise technical support or helpdesk experience is preferred.
Industry certifications such as CompTIA A+, Network+, or Security+ are preferred.

IT Specialist

Linah Group · Dokki, Egypt · Full-time · Posted 2026-08-10

Workplace: on_site

Department: IT & Technical Support

Description

The Technical Support Specialist is responsible for providing first-line support to end-users, troubleshooting and resolving hardware and software-related issues, and ensuring the smooth operation of the organization's IT systems. They will serve as the primary point of contact for users, offering technical guidance, training, and assistance to maintain productivity and minimize downtime.

Respond to user requests and inquiries through various channels, including phone, email, and ticketing systems, and provide timely and effective support.
Diagnose and troubleshoot hardware and software problems, such as network connectivity, application malfunctions, and user account issues.
Provide step-by-step instructions and guidance to users on the proper use of IT systems, applications, and equipment.
Escalate complex or unresolved issues to the appropriate IT team or subject matter experts for further investigation and resolution.
Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT service management system.
Maintain and update the knowledge base with solutions to common problems and best practices for end-user support.
Assist with the deployment and configuration of new hardware and software, ensuring a smooth transition for users.
Collaborate with other IT teams to ensure the seamless integration and operation of systems and applications.
Provide on-site support and remote assistance to users as needed, including after-hours and weekend support for critical systems.
Participate in the development and implementation of IT policies, procedures, and standards related to user support.
Contribute to the continuous improvement of the IT support processes and the enhancement of the user experience.
Stay up to date with the latest technologies, tools, and best practices in the field of IT support.
Mentor and train junior IT support staff or interns as needed.

Requirements

Associate degree or bachelor’s degree in computer science, Information Technology, or a related field.
1-3 years of experience in a technical support or helpdesk role, preferably in a corporate or enterprise environment.
Strong troubleshooting and problem-solving skills to diagnose and resolve a wide range of hardware and software issues.
Proficient in the use of Windows, macOS, and/or Linux operating systems, as well as common office productivity applications.
Knowledge of networking concepts, including TCP/IP, Wi-Fi, and basic troubleshooting techniques.
Familiarity with IT service management practices, including incident management and service desk operations.
Excellent communication and interpersonal skills to effectively interact with users and provide clear, concise, and user-friendly support.
Ability to work independently and as part of a team to support the IT needs of the organization.
Adaptability and a willingness to learn about new technologies and stay up to date with industry trends.
Strong customer service orientation and a commitment to providing high-quality user support.
Industry certifications (e.g., CompTIA A+, Network+, Security+) are preferred.

Apply

Apply at Linah Group

About the Company

Linah Group

Runs farms, food businesses and a resort in Egypt

Linah Group operates agricultural, food manufacturing, retail and hospitality businesses in Egypt. Its Linah Farms business grows Medjool and Barhi dates and other crops, then sorts, packs and exports produce for commercial buyers while selling packaged foods directly to consumers. The group also includes Cookievore, a bakery business, and NoorNation, which develops renewable energy and water systems. Its hospitality operations include Sultan Gardens Resort in Sharm El Sheikh, and a group technology function coordinates systems across the operating businesses. The farming operation traces its roots to a desert reclamation project begun in 1997 in the Bahariya Oasis.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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