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Contec

Contec

Reverse logistics: refurbishes and returns electronics

Administrative Office Support Assistant

Full-Time
$20/hr
Junior
Bonita Springs, FL, USA
Hybrid

Requires working in the office 2–3 days per week and a dedicated, uninterrupted home workspace on other days.

About the job

Requirements
  • A minimum of 2 years of work experience in a similar administrative or office support role.
  • Attention to detail and accuracy.
  • Strong computer skills and the ability to quickly learn and manage multiple systems simultaneously.
  • Proficiency in Microsoft Excel.
  • Problem assessment and problem-solving skills.
  • Ability to multitask, set priorities, and manage time effectively.
  • Strong telephone and verbal communication skills.
  • Excellent customer service skills.
  • Ability to work while sitting for long periods and using a computer and phone.
  • Ability to work in the office 2–3 days per week and maintain a dedicated, uninterrupted home workspace on other days.
  • Successful completion of an attention-to-detail assessment and a Microsoft Excel assessment if selected for further consideration after the second interview.
  • Proof of COVID vaccinations and a booster.
Responsibilities
  • Create, address, and print mailing labels online using mail automation software.
  • Mail results of laboratory tests and other health screenings.
  • Send laboratory test and health screening results electronically.
  • Submit electronic orders to a specialist reviewer to determine results and recommendations for specific health screenings.
  • Reconcile reports and determine whether all required information is present for processing health screenings.
  • Retrieve voicemails and review answering service messages for routing to appropriate team members.
  • Generate patient reports from laboratory tests.
  • Handle requests for information.
  • Perform general clerical duties, including photocopying and faxing.
  • Open, sort, and document returned mail correspondence; research healthcare provider names and addresses; and update the system.

About the company

Contec provides reverse logistics services for electronics, managing testing and repair of returned devices for OEMs and broadband providers. It handles returns from intake and testing to repair and re-shipment, aiming to preserve the end-customer experience. The company differentiates itself through decades of specialized, end-to-end reverse logistics expertise and a focus on refurbishing devices for value recovery rather than rapid growth. Its goal is to help manufacturers and service providers extend device life, recover value from returns, and grow with partners under new ownership.

Company Size

51-200

Company Stage

Debt Financing

Total Funding

$12M

Headquarters

Schenectady, New York

Founded

1978

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Simplify's Take

What believers are saying

  • Contec's 2026 footprint spans Schenectady, Charlotte, Bloomington, San Jose, Brownsville.
  • Contec's patented test innovation and data analytics support higher-margin refurbishment.
  • Broadband device returns keep rising, strengthening recurring fulfillment and repair demand.

What critics are saying

  • Astound and Hitron concentration leaves Contec exposed to contract churn.
  • Private equity ownership since October 2022 pressures margins and exit timing.
  • OEMs can insource repair workflows, shrinking Contec's service moat quickly.

What makes Contec unique

  • Contec has 1978 roots in Schenectady and deep reverse-logistics engineering.
  • Astound Broadband chose Contec in April 2024 for direct fulfillment.
  • Hitron named Contec North America service provider in March 2020.

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Benefits

Health Insurance

Dental Insurance

Paid Vacation

Paid Holidays

Hybrid Work Options

Training Programs

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Tyrepress
Jul 11th, 2024
Contec bolsters growth plans with new CFO

Polish firm Contec, developer of the proprietary 'Molten' pyrolysis process for recovering carbon black, oil and steel from end-of-life tyres, has appointed Dominika Żelazek to the position of CFO.

Tire Technology International
May 13th, 2024
Contec appoints Wojciech Paruzel as COO

Wojciech Paruzel has been appointed chief operations officer at Contec, a Polish company that makes circular rubber and plastic products through end-of-life tire recycling.