At least 3 years of experience installing and servicing commercial alarm systems.
Strong working knowledge of DSC PowerSeries, DSC Neo, Qolsys IQ4, and Alarm.com.
Experience installing and servicing monitored intrusion alarm systems.
Strong troubleshooting and diagnostic skills.
Ability to read floor plans, security drawings, riser diagrams, wiring schematics, and device layouts.
Knowledge of low-voltage wiring methods and industry best practices.
Strong written and verbal communication skills.
A valid Ontario driver's license and clean driving record.
Ability to work independently and manage multiple projects and service calls.
Responsibilities
Install, program, test, commission, and service DSC Neo and Qolsys IQ systems.
Install and troubleshoot hardwired and wireless intrusion alarm systems.
Perform panel upgrades, panel replacements, and complete system takeovers.
Install and commission door and window contacts, motion detectors, glass break detectors, shock sensors, panic and duress devices, smoke detectors, heat detectors, carbon monoxide detectors, keypads and touchscreen interfaces, and alarm communicators.
Verify proper operation of zones, outputs, communication paths, schedules, partitions, and reporting formats.
Complete system startup, testing, and commissioning, and train customers.
Install, inspect, verify, maintain, and service ULC Burglar and Protective Signaling Systems.
Configure and test single-path and dual-path communication systems using cellular, IP, or cellular/IP combinations.
Perform signal verification with monitoring stations and supervising stations.
Complete testing, inspection, verification, and commissioning documentation.
Assist with ULC-compliant system inspections and annual maintenance requirements.
Coordinate acceptance testing with electrical contractors, fire alarm contractors, monitoring stations, consultants, and authorities having jurisdiction.
Diagnose and repair alarm system faults and communication failures.
Troubleshoot open circuits, ground faults, device failures, communication failures, false alarm issues, programming errors, cellular communicator failures, IP communication issues, power supply faults, and network connectivity issues.
Complete preventive maintenance inspections and service work, and respond to emergency service requests when required.
Install and activate Alarm.com communicators; configure customer accounts and mobile applications; program notifications, schedules, automation rules, and user permissions; troubleshoot communication and remote access issues; and verify alarm reporting and event transmission.
Complete service, inspection, deficiency, and commissioning reports.
Maintain accurate device inventories, zone lists, and as-built information.
Train customers on system operation and Alarm.com functionality.
Communicate with clients, project managers, consultants, and service coordinators.
Desired Qualifications
Experience with ULC-certified burglar alarm installations.
Experience with ULC Fire Alarm Protective Signaling Systems.
Understanding of CAN/ULC-S561, CAN/ULC-S559, CAN/ULC-S524, and applicable Ontario Building and Fire Code requirements.
CFAA certification is preferred but not required.
Experience working in commercial facilities, schools, places of worship, multi-residential buildings, and industrial facilities.
Experience with ICT Protege WX/GX, AXIS Access Control, Kantech, Hanwha Vision, AXIS Communications, structured cabling systems, fiber optic cabling, network infrastructure, intercom systems, or emergency communication systems.
About New Age Group For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.
About New Age Group New Age Group is a leading provider of electronic security, life safety, access control, surveillance, networking, and low-voltage solutions throughout Ontario. We design, install, maintain, and service security systems for commercial, industrial, institutional, multi-residential, places of worship, educational, and high-end residential clients. We are seeking an experienced Alarm & Security Systems Technician specializing in intrusion alarm systems and ULC-compliant protective signaling systems. This role is ideal for a highly skilled technician who can independently perform installations, service calls, troubleshooting, inspections, and commissioning of commercial and residential security systems.
Position Summary The Alarm & Security Systems Technician will be responsible for the installation, programming, service, inspection, troubleshooting, and commissioning of intrusion alarm systems, alarm communicators, and ULC Protective Signaling Systems as well as Surveillance, Access Control and others.
The successful candidate will have extensive experience with:
DSC PowerSeries Neo
Qolsys IQ4
Alarm.com
ULC Burglar Alarm Systems
ULC Fire Alarm Protective Signaling Systems
This position includes both project-based installations and service work throughout the Greater Toronto Area.
Key Responsibilities Intrusion Alarm System Installation
Install, program, test, commission, and service DSC Neo, and Qolsys IQ systems.
Install and troubleshoot hardwired and wireless intrusion alarm systems.
Perform panel upgrades, panel replacements, and complete system takeovers.
Install and commission:
Door and window contacts
Motion detectors
Glass break detectors
Shock sensors
Panic and duress devices
Smoke detectors
Heat detectors
Carbon monoxide detectors
Keypads and touchscreen interfaces
Alarm communicators
Verify proper operation of all zones, outputs, communication paths, schedules, partitions, and reporting formats.
Complete system startup, testing, commissioning, and customer training.
ULC Protective Signaling Systems
Install, inspect, verify, maintain, and service ULC Burglary and Protective Signaling Systems.
Configure and test single-path and dual-path communication systems utilizing:
Cellular
IP
Cellular/IP combinations
Perform signal verification with monitoring stations and supervising stations.
Complete required testing, inspection, verification, and commissioning documentation.
Assist with ULC-compliant system inspections and annual maintenance requirements.
Coordinate acceptance testing with:
Electrical Contractors
Fire Alarm Contractors
Monitoring Stations
Consultants
Authorities Having Jurisdiction (AHJ)
Service & Troubleshooting
Diagnose and repair alarm system faults and communication failures.
Troubleshoot:
Open circuits
Ground faults
Device failures
Communication failures
False alarm issues
Programming errors
Cellular communicator failures
IP communication issues
Power supply faults
Network connectivity issues
Complete preventive maintenance inspections and service work.
Respond to emergency service requests when required.
Alarm.com Administration
Install and activate Alarm.com communicators.
Configure customer accounts and mobile applications.
Program notifications, schedules, automation rules, and user permissions.
Troubleshoot communication and remote access issues.
Verify alarm reporting and event transmission.
Documentation & Customer Support
Complete service reports, inspection reports, deficiency reports, and commissioning documentation.
Maintain accurate device inventories, zone lists, and as-built information.
Train customers on system operation and Alarm.com functionality.
Communicate professionally with clients, project managers, consultants, and service coordinators.
Required Qualifications
Minimum 3 years experience installing and servicing commercial alarm systems.
Strong working knowledge of:
DSC PowerSeries
DSC Neo
Qolsys IQ4
Alarm.com
Experience installing and servicing monitored intrusion alarm systems.
Strong troubleshooting and diagnostics skills.
Ability to read:
Floor plans
Security drawings
Riser diagrams
Wiring schematics
Device layouts
Knowledge of low-voltage wiring methods and industry best practices.
Strong written and verbal communication skills.
Valid Ontario Driver's License with clean driving record.
Ability to work independently and manage multiple projects and service calls.
Preferred Qualifications
Experience with ULC-certified burglar alarm installations.
Experience with ULC Fire Alarm Protective Signaling Systems.
Understanding of:
CAN/ULC-S561
CAN/ULC-S559
CAN/ULC-S524
Applicable Ontario Building and Fire Code requirements.
CFAA Certification (preferred but not required).
Experience working in:
Commercial facilities
Schools
Places of Worship
Multi-residential buildings
Industrial facilities
Additional Experience Considered an Asset
ICT Protege WX/GX
AXIS Access Control
Kantech
Hanwha Vision
AXIS Communications
Structured Cabling Systems
Fiber Optic Cabling
Network Infrastructure
Intercom Systems
Emergency Communication Systems
What We Offer
Competitive compensation based on experience.
Paid overtime opportunities.
Company vehicle for qualified technicians.
Company-provided uniforms and safety equipment.
Manufacturer certification and training opportunities.
Diverse and challenging projects.
Career growth opportunities within a rapidly growing organization.
Supportive team environment with dedicated project management and technical resources.
Ideal Candidate You are an experienced security professional who takes pride in quality workmanship and customer service. You are comfortable installing and servicing complex alarm systems, interpreting code requirements, troubleshooting communication pathways, and commissioning ULC-compliant burglar and fire protective signaling systems. You can work independently in the field while maintaining accurate documentation and delivering a professional customer experience.
Compensation & Benefits
Competitive compensation based on experience
Company vehicle
Company mobile phone
Career advancement opportunities
Ongoing professional development
Health and dental benefits (where applicable)
Why Join New Age?
Industry-leading training program
Clear career advancement path
Exposure to enterprise security technologies
Professional and team-oriented environment
Commitment to quality, safety, and accountability
Hourly Rate: $35.00 Reports to: Lead Technician/Operations Manage
To apply, please submit your resume outlining your experience with DSC, Qolsys, Alarm.com, ULC Protective Signaling Systems, burglar alarm systems, fire alarm communicators, and related security technologies.