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Full-Time

Customer Success Manager

Posted on 6/27/2024

PartnerStack

PartnerStack

201-500 employees

Enables partner ecosystems for B2B SaaS companies

Mid, Senior

Remote in Canada

Category
Customer Success
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Requirements
  • 3+ years experience in customer success, customer experience or related roles
  • Understands SaaS business and has an interest in keeping up with the industry
  • Enjoys building relationships and cultivating positive client experiences
  • Focuses on new and effective ways to provide value to the client
  • Approaches problems with a creative mindset and is solution oriented
  • Thrives in a fast-paced environment and is able to learn on the job
Responsibilities
  • Focus on understanding the client's business needs and goals
  • Provide strategic consultation on best practices
  • Facilitating product training on PartnerStack functionality
  • Monitoring product adoption and engagement
  • Driving retention by demonstrating client successes to date and future opportunities
  • Identifying any risks to the client's stated business goals
  • Advocating on behalf of the client internally
  • Expanding business by coaching clients in additional opportunities for growth
  • Providing an exceptional level of service that turns clients into advocates

PartnerStack is a platform that enables B2B SaaS companies to establish and grow their partner ecosystems, leveraging affiliate, referral, and reseller partners to open up new revenue streams and expand their indirect channels. The platform offers tools for partner recruitment, activation, tracking, rewarding, and optimization, enabling companies to access a network of active partners and reach a wider customer base through strategic partnerships.

Company Stage

Series B

Total Funding

$36.3M

Headquarters

Toronto, Canada

Founded

2015

Growth & Insights
Headcount

6 month growth

5%

1 year growth

28%

2 year growth

-4%