Market Support General Manager

If you’re looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion!

Whether it’s your first job or your next career move, this is a place where your voice matters, your growth is supported, and your work has real impact.

We are not just the original smoothie brand; we are on a mission to inspire people to live a healthy and active lifestyle, because we are a brand that truly cares. We care about our team, creating a positive, supportive place to work. We care about our guests, helping them live healthier, more active lives. And we care about our communities, blending goodness into everything we do. With over 1,200 stores and counting, our success starts with our team! That’s why we focus on creating a workplace where people love to be; where teammates feel like family, and energy, fun, and positivity are part of the everyday culture.

Join us and become a part of our winning recipe: Hire the best people, use the best ingredients, and blend with a purpose.

Overview

As a Market Support General Manager, you are a multi-store leader supporting the corporate stores in your region. You step in wherever you are needed most, covering for General Managers when they are out, supporting stores through leadership transitions and staffing gaps, and keeping every store running to Smoothie King standards. You partner with each store’s General Manager and the Area Manager to decide where support is needed, and you build hands-on experience across multiple stores as you grow as a leader. You will primarily support stores in your local region, but should expect regular travel, including overnight stays, to support corporate stores in other regions.

• Lead stores in the General Manager’s absence across the stores in your region, covering vacations, leaves, vacancies, and other planned or unplanned absences.
• Partner with each General Manager and the Area Manager to identify where support is needed most, and shift priorities as business needs change.
• Stabilize stores going through leadership transitions, staffing gaps, or operational challenges.
• Recruit, hire, train, and develop Team Members to build high-performing teams in each store supported.
• Coach Team Members through ongoing feedback, recognition, and performance management.
• Drive sales, profitability, labor, and food cost results by analyzing P&Ls, labor reports, inventory, and guest feedback, and acting on what they show.
• Deliver an outstanding guest experience that reflects Smoothie King’s values and brand standards.
• Enforce food safety, sanitation, allergen, and workplace safety procedures.
• Manage cash handling, bank deposits, inventory, and vendor orders in line with company policies.
• Share best practices across stores and execute company initiatives, promotions, and local store marketing consistently.

Responsibilities

• Demonstrates strong leadership that inspires, motivates, and holds a team accountable to high standards.
• Proven business acumen and sound decision-making focused on operational and financial results.
• Ability to adapt quickly to different stores, teams, and schedules while keeping standards consistent.
• Demonstrates clear communication and builds positive relationships at all levels.
• Ability to prioritize competing demands in a fast-paced environment.
• Ability to analyze information, spot opportunities, and put action plans in place.
• Proven integrity, professionalism, and accountability.
• Follows the Smoothie King Team Member Handbook and all company policies.
• Promotes the culture, values, and mission of Smoothie King.

Qualifications

• High school diploma or equivalent required. Associate’s or Bachelor’s degree in Business, Hospitality Management, or a related field preferred.
• Minimum of 2 years of leadership experience managing a team in a restaurant, retail, hospitality, or other customer-focused environment.
• Experience managing day-to-day operations, including staffing, scheduling, inventory, and financial controls.
• ServSafe certification or ability to obtain certification upon hire.
• Reliable transportation to travel between stores and complete bank deposits.
• Basic computer skills, including POS, email, Microsoft Word, and Excel.
• Knowledge of applicable federal, state, and local employment, workplace safety, and food safety regulations preferred.
• Personal passion for health and fitness is a plus.

What We Offer

Join our team and enjoy an unusually fun work environment with an upbeat atmosphere and great team members. It is our purpose to maintain an environment our team members can brag about, where our focus and belief are built on our core values: We Are Better Together, We Keep Evolving, We Live Our Mission, We Do the Right Thing, and We Focus and Finish. With our core values at the forefront of every decision we make, it allows for collaboration, passion, and a no-limits mindset when it comes to your future! We keep our team happy with our great benefits package, free smoothies, flexible work schedules, office lunches and parties, monthly fitness challenges, free gym access, and more fun activities to make Smoothie King a happy and healthy place to work.

Our Mission

Inspire people to live a healthy and active lifestyle.

Our Vision

To make the world a better place by nourishing healthy habits.

Our Values

We: Do the Right Thing

We: Are Better Together

We: Live the Mission

We: Keep Evolving

We: Focus and Finish

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At Smoothie King, when we say inspire people, we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes “We Are Better Together” and “We Do the Right Thing”. We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability. If you are a person with a disability and you need assistance in applying for a position with Smoothie King, please call our Human Resources Department at 214-935-8900 and direct assistance will be provided.