Learning & Development Manager

Job Description

The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. Reporting to the Director of Talent & Culture, with a dotted line to the Director of Operations/Resort Manager, this role is highly visible and embedded in the day-to-day operation.

This is not a desk-based training role. You will work side-by-side with leaders and frontline teams—coaching in real time, reinforcing service standards, and translating the Auberge brand programs into daily behaviors that shape the guest experience.

You are as comfortable on the floor with team members, as you are advising leaders. You bring curiosity, confidence, and the ability to build trust and gain buy-in across all levels of the organization.

You are accountable for both the learning experience and how it shows up on the floor.

Where You Drive Impact

Operational Presence & Service Excellence

• Spend time in the operation observing, coaching, and elevating service delivery

• Provide real-time feedback to teams and leaders

• Partner with departments to identify gaps and drive performance improvement

• Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning

Brand Programs & Learning Delivery

• Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy

• Ensure learning reflects both brand standards and the Soul of the Place

• Reinforce learning through daily touchpoints, coaching, and ongoing development

Leadership Development & Team Experience

• Coach leaders to strengthen their ability to lead, develop, and hold teams accountable

• Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations

• Support engagement, retention, and internal growth across the property

• Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning, etc.)

Program Management & Compliance

• Track training participation, completion, and outcomes

• Ensure compliance with required training standards

• Provide clear reporting and insights to leadership

What Success Looks Like

• Consistently elevated service execution across the property

• Leaders actively coaching, developing, and holding teams accountable

• Strong engagement, retention, and internal mobility

• Brand programs delivered with consistency and measurable impact

Qualifications

What We’re Looking For

• 3–5+ years of leadership experience in luxury hospitality (Rooms, F&B, Guest Services, or similar)

• Prior experience in a dedicated Learning & Development or training role within a hotel or resort, with demonstrated experience facilitating learning and developing operational teams.

• Strong facilitation and communication skills

• Confidence influencing and advising at all levels

• High energy and comfort working in a fast-paced, on-the-floor environment

• Strong organizational and analytical skills

• Desirable

• Multilingual skills (specifically Spanish) to assist in the translation and facilitation of materials

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.