Field Service Technician

At Aristocrat, innovation is at our core. We are committed to delivering outstanding gaming experiences through modern technology and creativity. As a Field Service Technician, you will be at the forefront of our mission, ensuring seamless operations and flawless service delivery. This role is crucial in maintaining our reputation for world-class gaming solutions. If you are ambitious, driven, and ready to make a significant impact, this opportunity is perfect for you!

What You'll Do

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Complete equipment installations, removals, upgrades, modifications, and game changes at customer sites, including during non-operational hours.
• Investigate and resolve complex system faults, performing necessary repairs to ensure efficient functionality.
• Respond promptly and professionally to service calls, meeting customer expectations and SLA requirements.
• Collaborate effectively with venue staff, maintaining high levels of customer satisfaction.
• Accurately capture and report all activities using Aristocrat’s field service management tools.
• Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
• Record all part usage and complete returns as per ATA's SLA and compliance standards.
• Assist with internal service reporting and respond to departmental requests when required.
• Ensure understanding and compliance with Company and venue WHS policies, procedures, and regulations, prioritizing the health, safety, and welfare of all employees, visitors, and contractors.
• Follow accident/incident/near miss processes and conduct investigations as required.
• Ensure all activities meet Company, legislative, and regulatory compliance requirements.

What We're Looking For

• Valid Australian driver’s licence.
• Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Proven problem-solving, troubleshooting, and fault-finding capabilities.
• Strong communication skills and a customer service approach.
• Self-motivated and able to work independently across multiple customer sites.
• Good organizational skills with the ability to manage time, tasks, and service schedules.
• Proficiency in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.

Preferred

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
• Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

• Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
• Able to confidently step up onto a safety step and perform tasks in different physical settings.
• Comfortable driving for extended periods and standing for most of the workday.
• Able to comfortably bend, squat, and perform tasks at ground level if necessary.
• Able to comfortably raise arms overhead and work at shoulder level if needed.

What We Offer

• An encouraging, inclusive, and safety-first culture.
• Competitive salary.
• Global career opportunities.
• Work with brand new gaming technology and industry leaders.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.