Debtors Supervisor

Overview

Supervises the accounting function of the unit. Responsible for the maintenance of accounting and financial practises / policies. Liaises with uni in preparation of budgets and financial reports. Other functions include, internal audits, training, master data maintenance, financial process control, and authorisation control.

Responsibilities

Debtors Supervision

• Perform weekly reconciliation of all IDC accounts, ensuring balances are accurate and discrepancies are identified, investigated, and resolved timeously.
• Conduct regular account reviews and drive follow-up actions on all outstanding items.
• Present reconciliations to the Financial Manager weekly for review and sign-off, ensuring compliance, accuracy, and effective financial control.
• Prepare and submit monthly debtor reports and EC controls accurately and within prescribed deadlines.
• Complete and reconcile monthly cash controls, investigate variances, and obtain Financial Manager sign-off.
• Review, calculate, and reconcile IDC commissions weekly and monthly, ensuring accuracy, compliance, and timely resolution of discrepancies.
• Maintain supporting documentation and submit commission reports for management review and approval.
• Manage and administer IDC Driver accounts, including debt recovery actions on Driver-to-Pay accounts.
• Resolve client claims relating to price validity, POD queries, account adjustments, and system-related discrepancies.

Cash Flow Management

• Drive collection strategies to improve cash flow and reduce debtor days.
• Monitor customer credit limits and recommend amendments where necessary.
• Assess customer payment trends and identify potential credit risks.
• Work closely with Sales and distribution teams to manage customer account issues.

People Growth and Leadership

• Supervise, coach, and develop the Debtors team to ensure high performance and productivity.
• Allocate workloads and monitor team performance against agreed targets.
• Conduct regular one-on-one meetings and performance reviews.
• Identify training needs and provide ongoing support to team members.
• Promote a culture of accountability, teamwork, and customer service excellence.

Systems, Procedures and Practices

• Maintain accurate and up-to-date customer master data.
• Validate and process approved master data changes, ensuring supporting documentation is in place.
• Record all customer master data amendments in the change register. Maintain functional policy and legal framework
• Implement functional best practices
• Utilize SAP functionality
• Report functional information
• Utilization of functional resources

Relationship Results

• Shared Service Centre Sales Administration and Credit Management contact at unit level
• Satisfy 'customers'
• Utilize service provider network
• Maintain interdepartmental relations at bakery unit level

Continuous Improvement

• Identify opportunities to improve debtors processes and controls.
• Implement best practices to enhance efficiency and collection performance.
• Assist with system enhancements and automation initiatives.
• Participate in month-end and year-end financial close activities.

Qualifications

Qualifications

• Diploma or Degree in Accounting, Finance, Commerce, or related field.
• Certificate in Credit Management (advantageous).

Previous Experience

• 5–7 years' experience in Accounts Receivable, Debtors, or Credit Control.
• Minimum 2–3 years' experience in a supervisory or team leadership role.
• Experience managing high-volume customer accounts.

Strong experience with reconciliations, collections, and dispute resolution