UX Research Manager
Etsy Ads
Posted on 11/2/2023
INACTIVE
Etsy

5,001-10,000 employees

Handmade & vintage items marketplace platform
Company Overview
Etsy’s mission is to keep human connection at the heart of commerce through their e-commerce platform dedicated to handmade and vintage items. The company has developed a vibrant community marketplace that empowers sellers and entrepreneurs to keep doing what they love and also delivers buyers to look for something special with human touch.
Consumer Goods
Data & Analytics

Company Stage

Seed

Total Funding

$105.5M

Founded

2005

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

1%

1 year growth

17%

2 year growth

22%
Locations
Brooklyn, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Agile
UI/UX Design
Marketing
Data Analysis
Requirements
  • 5+ years experience in applied product or user research, and has led research before in a growing company - ideally in a B2C or e-commerce company
  • 2+ years previous research management experience developing and motivating an impactful UX research team, and enjoy mentoring others on how to progress in their careers
  • You lead by example, and have a track record of influencing product decision-making with inspirational, action-orientated and high quality research
  • You care deeply about understanding customer needs and delivering the best experience for them
  • You balance rigor and speed-to-learning, and guide your teams on research plans and methodologies that do the same
  • You're confident using creative socialization techniques
  • You triangulate data, and are able to spot trends and opportunities through synthesizing various qualitative and quantitative inputs
  • You are a connector and have a high comfort level in building relationships and collaborating with internal and external relationships with key partners (Product, Marketing, Legal, Ops, etc.)
  • Previous experience with conducting Ads research preferred
Responsibilities
  • Lead a team of 2+ UX researchers, mentoring them on UX methods, prioritization and career development
  • Guide researchers on study design and wide range of generative and evaluative methods, including mixed-methods planning with quant and market researchers
  • Apply agile research techniques and explore new ways to deliver rich insights in a fast paced environment
  • Collaborate and communicate in a way that amplifies the voice of our customers, ensuring that the teams' insights are embedded and acted upon
  • Partner with peer managers on other teams or in other departments-such as Design, Product Management, Engineering, and Analytics
  • Run your own projects when the need arises
  • Partner with other research managers to grow and develop the research team via our toolkit, talent, and socialization techniques
  • Recruit and hire outstanding researchers and facilitate their onboarding experience
  • Directly contribute to our Research team's strategy and focus areas
  • Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law