Operations Coordinator

About Us:

Sonepar Canada is an independent family-owned company with global market leadership in the business-to-business distribution of electrical, industrial and safety products and related solutions. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 100+ locations with coverage in 9 provinces.

We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. 

To explore and learn more about Sonepar opportunities, please visit www.career.sonepar.com

What’s In It For You?

• You will be joining a market leader with over 40 years of experience to help you elevate your potential.
• You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
• A chance to get involved in the forever growing electrical industry.
• We house the largest inventory to better service our customers and deliver on sales commitments.
• An opportunity for career development across many business departments within our organization.

We are seeking an organized and proactive Operations Coordinator to ensure all orders are released on time, support communication between Operations, Purchasing, Sales, Drivers, and 3rd‑party partners, and help maintain smooth workflow across the CDC. This role is key to ensuring timely order processing, delivery coordination, and issue resolution.

Key Responsibilities

Order Processing & Workflow Coordination

• Drop all CDC orders promptly and accurately.
• Monitor order volume (“cuts on the floor”) and notify the CDC Manager when capacity is reached.
• Review the Open Pick Report daily and follow up on discrepancies.
• Ensure pickup orders, same‑day rush orders, and branch transfers are dropped on time.
• Review WT line counts and work with Purchasing to avoid exceeding daily limits.
• Confirm that transfers are correctly managed as lotted or non‑lotted items.

Issue Resolution & Communication

• Re‑allocate orders to optimal lots using SX and TWL when errors are identified.
• Serve as the first point of contact for driver‑related issues (missing info, unreachable contacts, etc.).
• Provide ETA updates for sales orders when requested by the Sales team.
• Collaborate with 3rd‑party partners to resolve delivery issues or changes.
• Assist in answering Ontario CDC emails and support general problem‑solving.

Operational Support

• Support the Operations Supervisor in investigating inventory issues.
• Cover Ops Coordinator responsibilities during periods of absence.
• Assist with printing and managing all label inventory.
• Perform additional tasks as required to support CDC operations.

Continuous Improvement

• Identify opportunities to streamline workflows and improve accuracy and efficiency.

Qualifications

• Strong organizational and multitasking skills.
• Experience in warehouse, logistics, or order management is an asset.
• Comfortable working with systems such as SX, TWL, or similar tools.
• Excellent communication and problem‑solving abilities.
• Able to work collaboratively with Operations, Purchasing, Sales, Drivers, and partners.

Benefits & Perks

• We offer a competitive salary, plus a full set of benefits, including:
• Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
• Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
• Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

More information on Sonepar Canada:

Site Web: www.soneparcanada.com

LinkedIn: https://www.linkedin.com/company/sonepar-canada/  

Instagram: https://www.instagram.com/soneparcanada/ 

Facebook: https://www.facebook.com/profile.php?id=100057133913041

Youtube: https://www.youtube.com/user/SoneparCanada  

Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.  

Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market. 

This commitment is tangible in our detailed Global CSR report, to learn more please visit  https://www.sonepar.com/en/commitments/sustainability.

Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022.  We are proud to be an equal opportunity employer, welcoming submissions from all candidates.  We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply. 

For more information about our Inclusion and Diversity initiatives, please visit  https://www.sonepar.com/en/commitments/diversity-and-inclusion.

Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.

Next steps:
We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.