Business Computer Associates

Sage ERP MAS Support Analyst

Customer SupportConfirmed live in the last 24 hours

Full-timeMiami, FL, USANo salary listedIn-person

About the Job

Requirements

Strong customer service experience and the ability to resolve customer issues professionally.
Strong oral, written, interpersonal, follow-up, and communication skills; English and Spanish are a plus.
Ability to manage multiple activities and operate effectively in difficult situations and team environments.
Experience with Sage 100 ERP software is beneficial.
Experience implementing and supporting enterprise resource planning systems in distribution, professional services, or manufacturing environments is desirable.
In-depth understanding of financial application software in personal computer operating systems.
Knowledge of financial applications including QuickBooks, Sage 50 (Peachtree), and Microsoft Dynamics is beneficial but not required.
Knowledge of Crystal Reports, Sage Intelligence, or another report-writing tool is a plus.
Background in accounting, computer science, or another business-related field, or equivalent experience.
Technical proficiency in software troubleshooting and support is a plus.

Responsibilities

Provide technical support for clients' Sage 100 ERP software.
Analyze issues to isolate specific problematic components.
Provide testing and documentation for custom solutions.
Solve problems and make decisions at strategic and tactical levels.
Provide ongoing support services to existing clients.

Desired Qualifications

Experience implementing and supporting enterprise resource planning systems in distribution, professional services, or manufacturing environments.
Knowledge of financial applications including QuickBooks, Sage 50 (Peachtree), and Microsoft Dynamics.
Knowledge of Crystal Reports, Sage Intelligence, or another report-writing tool.
Technical proficiency in software troubleshooting and support.

Job Description

• Problem solver with strong communication and people skills

• Strong customer service background

• Excellent oral, written, and interpersonal communicator (English/Spanish a plus)

• Detailed-orientated candidate, proficient at resolving customer issues in a professional manner

• Multi-tasker who handles multiple activities and operates well in difficult situations

• Worker who thrives in a team environment and has excellent follow-up and communication skills

• Provide technical support for clients’ Sage 100 ERP software

• Analyze issues to isolate specific problematic component(s)

• Provide testing and documentation for our custom solutions

• Solve problems and make decisions at the strategic and tactical levels

• Provide ongoing support services to existing clients

Qualifications

• Experience with Sage 100 ERP software (very beneficial)

• Experience with implementation and support of ERP systems in a distribution, professional services, or manufacturing environment (desirable)

• Technical skills that include an in-depth understanding of financial application software in PC operating systems • Knowledge of other financial applications software such as QuickBooks, Sage 50 (Peachtree), Microsoft Dynamics (beneficial but not necessary)

• Knowledge of Crystal Reports, Sage Intelligence or any other report writing tool is considered a plus

• Accounting, Computer Science, or another business-related field; or equivalent experience • Technical proficiency in the areas of software troubleshooting and support a plus

Additional Information

PLEASE SEND YOUR SALARY REQUIREMENTS AND RESUME. THANK YOU. BCA IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN AND MINORITIES ARE ENCOURAGED TO APPLY.

No recruiters please.

About the Company

Business Computer Associates

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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