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Expeditors

Global logistics and freight forwarding services

Account Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeBrisbane, CA, USA

About the Job

Requirements

  • A university or equivalent business qualification is required.
  • A minimum of 3 years of Expeditors or industry experience is required.
  • Proven work experience in business development is required.
  • Knowledge of Expeditors’ products and services is required.
  • Knowledge of required Expeditors’ operating systems is required.
  • Proficiency in Microsoft Office and customer relationship management software is required.
  • Strong presentation skills are required.
  • Strong analytical skills are required.
  • Proven problem-solving and interpersonal skills are required.
  • A strong understanding of software development principles is required.
  • Experience with automation platforms such as Power Automate is required.
  • Experience with Microsoft Copilot and Microsoft 365 technologies is required.
  • Familiarity with data structures, application programming interfaces, integrations, and system architecture is required.
  • A basic understanding of artificial intelligence, machine learning, large language models, and prompt engineering is required.
  • The ability to troubleshoot technical issues independently is required.
  • The ability to understand complex operational processes is required.
  • Experience translating business requirements into technical solutions is required.
  • Strong analytical and problem-solving abilities are required.
  • Strong communication and stakeholder management skills are required.
  • Applicants must be local.

Responsibilities

  • Develop, maintain, and measure Expeditors’ worldwide activity with assigned customers.
  • Manage all aspects of customer relationships to grow revenue and deliver customer service, coordinating locally and globally with execution teams and customers.
  • Create and communicate a global strategic business plan aligned with customer and Expeditors goals.
  • Develop relationships throughout customer organizations at all levels and locations, beyond the primary point of contact.
  • Own and manage the sales pipeline, focusing on product and geographic diversification to deliver revenue growth.
  • Build knowledge of customers’ supply chains, industries, financial objectives, and business goals; create network diagrams and offer value-added services.
  • Initiate value-added solutions based on Expeditors’ service offerings and technology.
  • Establish systems requirements, such as electronic data interchange, to improve customer connectivity and service.
  • Ensure global visibility and collaboration across the Expeditors network, including strategic updates, key performance indicators, service deliverables, and initiatives.
  • Follow the established bid process and engage key stakeholders to support sales efforts.
  • Create and deliver customer business reviews focused on helping customers achieve their goals and initiatives.
  • Establish and monitor performance standards based on agreed key performance indicators.
  • Document customer expectations through SharePoint or customer standard operating procedures and communicate them effectively.
  • Highlight and escalate at-risk customers.
  • Manage yields in line with company expectations, reviewing them in SAS for CAM-GAM accounts or through the business intelligence portal for LAM accounts.
  • Keep rates current and communicate them to operations and customers through customer standard operating procedures or SharePoint.
  • Ensure customers are set up properly in customer relationship management systems and customer accounts according to CHQ expectations.
  • Document meetings, opportunities, and other customer information in customer relationship management systems, maintaining accurate and consistent data.
  • Meet and maintain acceptable account-management measurement scores and implement corrective measures when applicable.
  • Travel when necessary.
  • Meet regularly with the Customer Retention and Development Manager or District Manager to review progress against account-management expectations.
  • Prepare for one-on-one meetings by reviewing network diagrams and IISB for key customers, updating slides 12–24 of the Customer Engagement Toolkit, reviewing Expeditors Revenue Summary reports, and reviewing applicable SAS or yield-management reports.
  • Review time spent and assess activities to start, stop, or continue.
  • Meet Expeditors account-management measurement criteria for retention rate, revenue growth, product and geographic diversification, and relationship alignment.

Desired Qualifications

  • Experience developing automations, applications, or digital solutions is preferred.
  • Experience leading cross-functional projects is preferred.
  • Experience working in operations, logistics, finance, or enterprise shared services environments is preferred.
  • Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies are preferred.

About the Company

Expeditors

Global logistics and freight forwarding services

Expeditors provides global logistics and freight forwarding services, offering customized supply chain solutions for international trade. It uses a unified technology platform across a global network of 340+ locations to manage transportation, customs and compliance, and warehousing and distribution. By tailoring end-to-end logistics workflows, Expeditors helps clients move goods efficiently across borders and industries such as automotive, aerospace, healthcare, oil and energy, and retail. The company stands apart from competitors through its highly customized, integrated solutions and seamless information systems that coordinate all parts of the supply chain. Its goal is to optimize each client's international logistics process, reducing complexity and improving visibility and reliability in global trade.

Company size
10,001+
Company stage
IPO
Headquarters
Bellevue, WA
Founded
1979

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