SFS Field Service Manager

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Summary
As an SFS Field Service Manager at KLA Corporation, you will lead a team of highly skilled field service engineers responsible for the installation, maintenance, and repair of KLA's advanced semiconductor manufacturing equipment. This role demands strong leadership, technical expertise, and a commitment to operational excellence and customer satisfaction.

Job Responsibilities
* Manage, mentor, and develop a team of field service engineers, ensuring high performance, technical proficiency, and adherence to KLA's standards and safety protocols.
* Oversee the efficient scheduling and dispatch of field service engineers for installations, preventative maintenance, and corrective actions, optimizing resource utilization.
* Ensure timely and effective resolution of complex technical issues, providing escalation support and collaborating with engineering and product teams to implement permanent solutions.
* Drive continuous improvement initiatives in service delivery, aiming for reduced downtime, improved first-time fix rates, and enhanced customer satisfaction.
* Establish and maintain strong relationships with key customers, understanding their needs and proactively addressing service-related concerns.
* Monitor key performance indicators (KPIs) such as response time, repair time, customer satisfaction, and team productivity, implementing corrective actions as needed.
* Manage service parts inventory and logistics to ensure availability and minimize equipment downtime.
* Conduct performance reviews, provide feedback, and identify training and development needs for team members.
* Ensure compliance with all KLA corporate policies, environmental, health, and safety regulations.
* Prepare and present regular reports on service operations, performance, and customer feedback to senior management.

Minimum Qualifications

* Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field; Master's degree preferred.
* Minimum of 7 years of experience in field service engineering, with at least 3 years in a leadership or supervisory role, preferably within the semiconductor equipment industry.
* Proven track record of managing and developing high-performing technical teams.
* Strong technical understanding of semiconductor manufacturing equipment, including complex electromechanical systems, vacuum systems, optics, and software controls.
* Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues under pressure.
* Exceptional communication, interpersonal, and customer relationship management skills.
* Demonstrated ability to manage multiple priorities and projects in a fast-paced environment.
* Proficiency in using service management software and tools.
* Willingness to travel frequently to customer sites and KLA facilities as required.
* Valid driver's license and ability to work flexible hours, including on-call rotations, to meet customer needs.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.