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Hook

AI-powered SaaS customer retention platform

Senior Copywriter

Copywriting & Creative WritingConfirmed live in the last 24 hours
Full-timeRemote in USANo salary listed

About the Job

Requirements

  • At least 5 years of copywriting experience working directly with clients to develop successful ad campaigns and branded assets.
  • Confident writing and conceptual skills, with expertise in presenting ideas to clients.
  • Experience working alongside an Art Director partner to deliver a range of approaches to a brief.
  • An inspiring portfolio with a variety of work across social, digital, video, and integrated campaigns.
  • Ability to travel for occasional on-site support during video shoots, less than 10% of the work annually, likely requiring an overnight stay.

Responsibilities

  • Lead conceptual development and pitching efforts by creating and directing visually inspiring concepts and content.
  • Lead the creation of client-approved messages and themes that succeed across mediums, formats, and campaign types.
  • Establish and maintain positive relationships with relevant client contacts, becoming an expert on brand culture, products, preferences, and expectations.
  • Lead client-facing conversations focused on the development of campaign messaging and assets.
  • Maintain a positive relationship with Design, Motion, and Production staff, ensuring concepts meet the requirements of all departments.
  • Maintain and promote internal awareness of industry design trends and standards, including relevant cultural and digital news.
  • Facilitate creative development by providing detailed direction, feedback, and constructive criticism to design and motion staff.
  • Promote a positive creative culture through teamwork and lead by example.
  • Attend occasional on-site content shoots, which may require travel one to two times per year.

About the Company

Hook

AI-powered SaaS customer retention platform

Hook.co uses artificial intelligence to help SaaS businesses identify their most valuable customers and create strategies to retain them and increase revenue. It analyzes usage patterns and third-party data to rank customers by value, enabling quick upsell opportunities and churn reduction. The platform also reveals which product features customers actually use, so teams can focus on high-value users and tailor engagement efforts. Automated engagement insights map risks and upsell opportunities for every customer, guiding targeted actions. The onboarding process is designed to start delivering results within about 30 days, and security is emphasized to protect sensitive data. Hook’s approach centers on data-driven customer segmentation and personalized retention strategies, helping SaaS companies maximize revenue and expansion while minimizing churn.

Company size
51-200
Company stage
Series A
Total funding
$14.3M
Headquarters
London, United Kingdom
Founded
2020

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