Vacation Advisor
About the job
- Fluent in English and a second language as required.
- Proficient in Japanese at JLPT N1 or N2 level, supported by JLPT or equivalent certification.
- Proven experience using persuasive techniques.
- Working knowledge of Microsoft Excel and Word.
- Able to handle a flexible work schedule that includes weekends and evenings.
- Experience in high-volume, fast-paced, results-oriented business environments.
- Assist with live verification for bookings submitted from Package/Day Teams.
- Manage slot allocations and schedules.
- Perform quality assurance checks during verification calls to eliminate incident reports.
- Liaise with brokers by phone and email regarding submitted bookings and maintain accurate log records.
- Handle the customer service hotline for hotel reservations or enquiries from non-members and help resolve complaints.
- Invite guests to attend a personal preview of the Sales Gallery, offer discounted holiday packages, or activate and verify open packages.
- Address potential owner objections while maintaining a polite and enthusiastic demeanor.
- Encourage guests or callers to purchase or schedule preview package sales or tours.
- Check accommodation and date availability, including finding alternatives when the first choice is unavailable.
- Answer guest questions about property facilities and services.
- Maintain awareness of current events and location information to support customer service.
- Support development and mentoring of other Marketing Team members as requested.
- Verify all packages sold by the Australian Call Centre Telemarketing unit.
- Undertake administrative processing of packages where applicable.
- Activate the current open-dated pipeline of packages into available dates and tour slots.
- Meet the stated performance indicators: achieve 90% proficiency in twice-per-period monitoring; maintain at least 15 dials per hour over a four-week period; not exceed 8 hours per tour; maintain at least a 55% gross book-to-show rate; and meet other productivity standards defined by management.
- Experience in direct marketing or promotional sales is advantageous.
About the company
Marriott Vacations Worldwide focuses on vacation ownership and resort experiences across a diverse portfolio of brands. It operates vacation ownership programs and runs or collaborates with more than 100 resorts worldwide, employing staff who guide guests and share local cultures. The product works through timeshare-style ownership and resort stays, with associates helping guests plan trips, share information about destinations, and ensure smooth experiences. The company differentiates itself through a strong culture built on care, collaboration, integrity, and customer-centric decision-making, framed by the MVWay and a focus on treating associates well so they can better serve customers. Its goal is to deliver unforgettable vacation experiences, help people pursue fulfilling lives, and grow its associate network while expanding its presence globally.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Orlando, Florida
Founded
1984
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Simplify's Take
What believers are saying
- Q2 2026 revenue reached $1.32 billion and adjusted EBITDA hit $215 million.
- Management raised 2026 contract-sales guidance to $2.08 billion-$2.115 billion on August 6, 2026.
- Inner Circle launched June 29, 2026, and Premier Vacations already strengthened future tour pipelines.
What critics are saying
- Impactive Capital sold 750,000 shares on August 19, 2026, signaling sponsor exit pressure.
- Q2 2026 guidance excludes litigation charges, modernization costs, and impairments, masking volatility.
- Leverage and consumer-finance exposure make a 2027 demand slump dangerous enough to force asset sales.
What makes Marriott Vacations Worldwide unique
- Marriott's brands, loyalty database, and vacation clubs create durable distribution for Marriott Vacations.
- August 2026 Tour Logistics and owner-benefit changes lifted Q2 contract sales 22%.
- Japan expansion continues: Ebisu Sales Gallery opened August 18, 2026, widening premium reach.
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Benefits
- Phone/Internet Stipend
- Holiday Pay
- Remote Work Options
- Hybrid Work Options
- Paid Vacation
- Paid Holidays
- Unlimited Paid Time Off
- Flexible Work Hours
- Wellness Program
- Mental Health Support
- Conference Attendance Budget
- Professional Development Budget