Loyalty Partner Insights Senior Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The Driver Platform team drives DiDi's growth across Spanish-speaking LATAM by building and strengthening the value proposition for drivers. Our focus is long-term retention: over the past few years, we've developed a loyalty level system centered on core driver benefits — and we're now expanding it.

We're looking for someone to help grow our partnerships network by sourcing, launching, and managing benefits that genuinely matter to drivers. This is not a hunting or sales role. We're looking for a strong executor with a systems mindset — someone who uses data to identify opportunities, manages complexity across teams, and builds partnerships that last.

Role Responsibilities

Research & Insights

• Conduct market research to understand driver needs, preferences, and pain points.

• Analyze quantitative and qualitative data to identify the most valuable benefits for drivers.

• Build reports, dashboards, and presentations with clear, actionable recommendations.

Partner Identification & Prioritization

• Identify and prioritize potential partners whose offerings are most relevant to driver needs.

• Research target companies and map key decision-makers and entry points.

Program Execution & Launch

• Coordinate cross-functional workstreams across Legal, Marketing, Operations, Product, and Tech.

• Track timelines, risks, dependencies, and deliverables to ensure on-time delivery.

• Own the end-to-end implementation and launch of new partnerships and benefits.

Performance & Optimization

• Monitor program performance and identify opportunities for improvement.

• Develop regular business reviews and partnership performance reports.

• Generate insights and recommendations to increase driver engagement and program impact.

Role Qualifications

• 4–6 years of experience in partnerships, growth operations, commercial operations, or strategy — ideally in tech, mobility, or marketplace environments.

• Strong analytical skills and comfort working with data: Excel, Google Sheets, SQL, or BI tools.

• Ability to synthesize data and communicate insights clearly through presentations and reports.

• Strong project management skills — you can juggle multiple workstreams without dropping the ball.

• Excellent stakeholder management: you follow through, align cross-functional teams, and keep things moving.

• A driver-first mindset: you're willing to get close to users — through surveys, interviews, or field visits — to truly understand what benefits matter.

• Experience in consulting, business development, or strategy is a plus.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms