Inbound Sales Specialist

*We will only be accepting applicants located in the Twin Cities Metro area.  This role will be required to work onsite at our HQ in downtown Minneapolis.

Who We Are

We help hourly teams get shift done. 

At When I Work, everything we do starts with a mission to help hourly teams work better together. We deliver on that mission by making hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike.

The Sales Team at When I Work is a group of results-driven, consultative minded professionals who enjoy understanding a customer’s business and how the When I Work product can help them work better together as a team.  When you join this team, you join a group of high performing individuals that are always looking for creative ways to convey the value of our product in order to ensure positive outcomes for our customers. As an Inbound Sales Specialist, you will work directly with our Small Business buyers to enhance their overall user experience and expedite their understanding of When I Work’s apps. 

What You’ll Do 

You are responsible for managing the first prospect conversation via email, chat, phone call, and/or webinar. You will engage new account sign-ups via inbound connections and provide helpful advice for their business needs by providing product guidance, asking for their business or qualifying leads before scheduling meetings for Account Executives. 

• Work with When I Work’s inbound prospects during their trial period
• Provide guidance and best practices on the set-up, implementation and purchase of When I Work’s applications via in-app chat, video presentations, phone, and email
• Conduct one-to-many training and best practice webinars to help customers find value and get set up for success
• Identify opportunities for larger or more complex sales and engage Account Executive team for a more comprehensive product demonstration
• Participate in ongoing training to improve product knowledge and sales skill set
• Continuously identify improvements, communicate recommendations and best practices for company and sales processes

Who You Are

You are a rare combination of talents including technology acumen, business comprehension, and the ability to communicate seamlessly with prospective customers.  You are empathetic to the challenges faced by hourly shift workers.  You are curious, dependable, resourceful, and get joy from going beyond to make customers successful.  You are motivated by a strong, innovative, and passionate work culture and are willing to be adaptable to improve, inspire others, and add value.  

Experience and Skills Needed

• Entry level experience in sales, lead generation, or outbound calling, or experience working for or managing a small business
• Technology savvy and ability to quickly learn new things
• Passion for sales, and business consulting in a customer-centric environment
• Experience in a performance-based environment or culture
• Strong computer skills, system aptitude, and the ability to develop processes and procedures
• Strong analytical and problem solving skills
• Strong interpersonal, verbal, and written communication skills 
• Excellent time management and organizational skills; ability to prioritize and handle multiple tasks, with attention to detail, and a proactive approach
• Team player with the ability to effectively interact with colleagues and business partners across the company
• Bachelor’s degree or any equivalent combination of education, experience, and/or training required

What Would Be Awesome To Have

• Understanding of workforce management solutions and/or human resource management software 
• Business development experience   
• Previous hourly work experience for a small business
• Knowledge in technology sales, SaaS implementation, mobile apps or cloud software

What’s In It For You

• Professional development allowance
• Paid parental leave
• Health and dental coverage for a fraction of the cost of other employers
• Paid vacation and holidays
• Flexible work environment
• 401(k) match
• Hybrid office, includes a monthly commuter stipend
• Casual dress code
• Dynamic and dedicated team