Endsight

Outsourced IT management and support

IT Help Desk & Field Engineer

IT Service Desk & End User SupportUpdated on Nov 13

Full-timeSan Diego, CA, USA$24.05 - $38.46 /hr

About the Job

Requirements

At least 3 years of field or onsite engineering or IT help desk experience is required.
Previous managed service provider (MSP) experience is required.
Reliable transportation and a current driver's license are required.
Strong customer-service aptitude is required.
Ability to self-schedule and project-plan small engagements is required.
Ability to organize and manage multiple priorities is required.
Excellent analytical, verbal, and written communication skills are required.
Ability to adapt quickly to new technologies and changing business requirements is required.
Ability and willingness to collaborate as part of a team is required.
Ability to respond effectively to emergency situations while maintaining poise and focus is required.

Responsibilities

Perform onsite installations, configurations, and troubleshooting as needed, including installing wired and wireless networking equipment, setting up workstations, installing and updating software, and troubleshooting issues.
Provide remote IT support across a variety of systems and platforms.
Solve complex client challenges with patience, curiosity, and a service-first mindset.
Collaborate with teammates to deliver consistently excellent client experiences.
Learn new technologies and continue developing technical skills.

Desired Qualifications

Certifications such as CompTIA A+, Network+, or Security+, Microsoft Associate or Expert, VMware, Apple, or Citrix are preferred.
A Bachelor's degree in a related field or equivalent experience is preferred.
Strong networking skills are preferred.
Experience supporting AutoCAD or similar design software is preferred.

Location: This is a hybrid position; candidates must reside in San Diego, CA area to support onsite visits to local clients (prescheduled or emergency dispatch).

You’re the kind of person who helps others succeed.

You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.

But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.

That’s where Endsight comes in.

Who We Are

Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.

You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.

Your days will include:

Heading onsite for hands-on installations, configurations, and troubleshooting as needed. This includes installing wired and wireless networking equipment, setting up workstations, installing and updating software, troubleshooting issues, and more.
Providing remote IT support across a variety of systems and platforms
Solving complex challenges with patience, curiosity, and a service-first mindset
Collaborating closely with teammates to create consistently excellent client experiences
Continuously learning new technologies and sharpening your craft

Who Thrives Here
You’ll fit right in if you:

Take pride in helping others succeed
Love mastering your tools and improving your craft
Communicate clearly and stay composed under pressure
Are energized by teamwork and mutual respect
Want to grow in a place where your success helps everyone win

Required:

Must have 3 years minimum Field or Onsite Engineer or IT Help Desk experience
Previous MSP experience Required
Reliable Transportation and Current Driver's license
Strong aptitude for Customer Service
Ability to self-schedule and project plan for small engagements
Ability to organize and manage multiple priorities
Excellent analytical, verbal, and written communication skills
Ability to adapt quickly to new technologies and changing business requirements
Able and willing to collaborate as part of a team
Respond to emergency situations effectively, maintaining poise and focus

Preferred:

Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
Bachelor's degree (in a related field) or equivalent experience
Strong Networking Skills
Experience supporting AutoCAD or other similar design software

Join a Team That’s All-In on Helping You Thrive

If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.

Apply today and let’s build something excellent together.

About the Company

Endsight

Outsourced IT management and support

Endsight provides premium IT management and support by acting as a local outsourced IT department for around 250 Bay Area clients, including nonprofits. Its service blends highly trained IT professionals with automation and remote management to build reliable networks that support a client’s mission and operations. The company works by starting with strategy—understanding each client’s goals and how technology fits into their mission—then designing, implementing, and managing technology to be a positive experience. This approach differentiates Endsight from competitors through its emphasis on strategic planning, human-friendly support, and serving mission-driven organizations. The goal is to deliver an excellent operational experience for organizations doing community-focused work, helping them leverage technology as a lever for their mission and success.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Bangor, ME
Founded: 2004

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