Varonis

Data security platform with threat detection

Manager of Customer Success

Customer SuccessPosted on Nov 9

Full-timeNo salary listed

About the Job

Requirements

At least 5 years of experience in customer success, account management, or a related field, including at least 3 years in a leadership role.
A bachelor's degree in business, marketing, or a related field is required; an MBA or equivalent experience is a plus.
Strong strategic planning and execution skills, with a proven ability to drive customer success initiatives.
Leadership and team management skills, with a track record of building and leading high-performing teams and fostering a collaborative, customer-centric culture focused on continuous improvement.
Communication and interpersonal skills sufficient to build strong relationships with customers and internal stakeholders.
Analytical and problem-solving skills, including the ability to use data to drive decisions.
A results-oriented mindset and commitment to understanding and meeting customer needs, with a history of driving revenue growth, customer satisfaction, feature adoption, and customer retention.
A solid understanding of SaaS products and the ability to communicate technical concepts to non-technical audiences.
Availability to work in the EST time zone.

Responsibilities

Develop and implement customer success strategies aligned with company objectives to drive customer value.
Lead, mentor, and develop a regional team of Technical Account Managers and Customer Success Operations Managers, fostering a high-performance culture focused on customer outcomes.
Build and maintain relationships with key customers, acting as a trusted advisor to help them achieve their business goals.
Define and track key performance indicators to measure customer success initiatives and drive continuous improvement.
Collaborate with Sales, Product, Marketing, and Support teams to coordinate customer success efforts.
Gather and analyze customer feedback to inform product development and service improvements.
Identify and mitigate risks to customer satisfaction and retention, proactively addressing potential issues.
Provide senior leadership with regular updates on customer success metrics, initiatives, and outcomes.

Desired Qualifications

An MBA or equivalent experience is a plus.

Description

Job Title: Manager of Customer Success

Department: Sales

Time Zone: EST is required

Job Summary

The Manager of Customer Success leads a team of Technical Account Managers and Customer Success Professionals with a mission to drive customer retention, satisfaction, and growth. You will lead, manage, and enable a regional team that plays a critical role in ensuring the enablement and operationalization of Varonis for our customers. This role involves developing and executing strategic initiatives to enhance customer experience, ensuring alignment with company goals, and fostering strong relationships with key stakeholders.

Key Responsibilities

· Strategic Planning: Develop and implement customer success strategies that align with the company’s objectives and drive customer value.

· Team Leadership: Lead, mentor, and develop a team of Technical Account Managers (TAMs) and Customer Success Operations Managers (CSOMS), fostering a high-performance culture focused on meaningful customer outcomes.

· Customer Engagement: Build and maintain strong relationships with key customers, acting as a trusted advisor to help them achieve their business goals.

· Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of customer success initiatives and drive continuous improvement.

· Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a cohesive approach to customer success.

· Customer Feedback: Gather and analyze customer feedback to inform product development and service improvements.

· Risk Management: Identify and mitigate risks to customer satisfaction and retention, proactively addressing potential issues.

· Reporting: Provide regular updates to senior leadership on customer success metrics, initiatives, and outcomes.

Required Skills and Qualifications

· Experience: 5+ years of experience in customer success, account management, or a related field, with at least 3 years in a leadership role.

· Education: Bachelor's degree in business, Marketing, or a related field; MBA or equivalent experience is a plus.

· Strategic Thinking: Strong strategic planning and execution skills, with a proven ability to drive customer success initiatives.

· Leadership: Excellent leadership and team management skills, with a track record of building and leading high-performing teams with a focus on fostering a collaborative, customer-centric culture and driving continuous improvement.

· Communication: Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.

· Analytical Skills: Strong analytical and problem-solving skills, with the ability to leverage data to drive decision-making.

· Customer Focus: A results-oriented mindset with a deep commitment to understand and meet the needs of customers. A proven history of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.

· Technical Acumen: Solid understanding of SaaS products and the ability to communicate technical concepts to non-technical audiences.

We invite you to check out our Instagram Page to gain further insight into the Varonis culture! @VaronisLife

Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

#LI-Remote

About the Company

Varonis

Data security platform with threat detection

Varonis Systems focuses on protecting sensitive information from cyber threats by offering a data security platform that continuously monitors data, detects threats, and automates responses through advanced analytics and automation. The platform helps large enterprises, government agencies, and educational institutions secure data and meet regulatory requirements via subscription-based access, with a heavy emphasis on data monitoring, threat detection, and automated response. The company differentiates itself through a strong recurring revenue model (95% recurring) and high renewal rates (90%), reflecting steady income and high customer satisfaction, alongside a broad customer base. Its goal is to help customers protect data, prevent breaches, and stay compliant while growing its subscription-based business.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Miami, FL
Founded: 2005

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