Full-Time
Business Analyst 1
PSG Global Solutions
1,001-5,000 employees
Outsourced recruiting support for staffing firms
No salary listed
Huntersville, NC, USA
In Person
 Business & Strategy (1) |
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- Bachelor’s degree in Information Technology, Computer Science or Business or equivalent relevant work experience in business analysis, systems analysis and/or testing
- 3-5 yrs of work experience in business analysis, systems analysis, or testing.
- This position provides analytical support to a project or department. Under the guidance of a team leader, responsible for collecting and researching data, performing analysis, providing recommendations and presenting results.
- Provide leadership for projects with a small scope.
- Gain experience and build skills through on the job learning and guidance received from Business Analyst II
- Serve as a liaison between the internal/external business community and the IT organization in order to provide technical solutions to meet user needs.
- Translate business requirements into functional specifications for the IT organization, manage changes to such specifications, and educate the IT organization on the direction of the business.
- Provide leadership to the project team for basic to moderately complex projects with small scopes.
- Organize, lead, and facilitate cross-entity, enterprise-wide initiatives that will encompass an end to end analysis
- Responsible for all communication, requirements gathering and documentation of assigned projects.
- Develop root cause analysis and business case for proposed solutions and process improvements
- Establish standards for measuring performance against process requirements
- Align projects to management strategy
- Produce new process improvement techniques and services
- Develop metrics that provide data for process management indicators for future improvement opportunities.
- Create, develop and maintain project timeline for key deliverables by developing project plan, monitoring milestone completion and coordinating project progress
PSG Global Solutions provides outsourced recruiting support to the global staffing and recruiting industry. It operates recruiting centers in the Philippines to support US and other English-speaking markets, offering the cost benefits of offshore delivery while maintaining a high-performance staffing approach. Their service is delivered through consultative partnerships that establish a value-delivery framework aimed at improving client profitability with every PSG resource assigned. The company differentiates itself by serving a large portion of the top staffing firms, maintaining high employee engagement (monthly satisfaction scores above 90%) and a strong Net Promoter Score (77%), and by delivering measurable value typically four to ten times the client’s PSG spend in gross profits or savings. PSG’s goal is to help staffing companies scale their recruiting capabilities cost-effectively and enhance profitability through reliable, offshore-supported recruiting resources.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$300M
Headquarters
Marina del Rey, California
Founded
2008
Simplify's Take
What believers are saying
- Teleperformance's $300M acquisition expands PSG's global resources.
- Workforce exceeds 4,000 recruiters for scalable high-volume hiring.
- 90% employee satisfaction drives 77% NPS matching Apple.
What critics are saying
- Clients exit due to Teleperformance rebranding within 3-6 months.
- Integration spikes Philippines attrition to 40% in 6-12 months.
- ManpowerGroup's Q1 2026 AI platform erodes market share.
What makes PSG Global Solutions unique
- PSG leads with offshore RPO from Philippines and India centers.
- Anna AI platform automates candidate engagement and outreach.
- Compass software launched in 2016 boosts recruiter efficiency.
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Benefits
Health Insurance
401(k) Retirement Plan
Remote Work Options
Paid Vacation
Wellness Program
Mental Health Support
Conference Attendance Budget
Professional Development Budget
Phone/Internet Stipend
Home Office Stipend
Family Planning Benefits
Company News
Global RPO provider ranked as an industry leader based on buyer feedbackMARINA DEL REY, Calif., Oct. 5, 2023 /PRNewswire/ -- PSG Global, a leading provider of outsourced recruiting support to global enterprises, has earned top honors on the 2023 HRO Today's Bakers Dozen Customer Satisfaction Ratings. PSG Global is in the overall top RPO providers list and ranked number one for Healthcare RPO size of Deal Leaders as well as securing a spot in the list for the top overall Healthcare RPO leaders.PSG Global Solutions, Inc. (PRNewsfoto/PSG Global Solutions)The HRO Today Baker's Dozen List is the longest-standing customer satisfaction survey in the RPO industry and highlights the world's top RPO providers. Providers are rated on a range of factors including breadth of solutions, quality of service and size of deal."PSG continues to be a leader in the RPO industry, especially in the healthcare sector. Healthcare is one of the core sectors where we bring our unmatched industry expertise" says Brian Cotter, President and Co-Founder of PSG Global Solutions
Teleperformance (Paris:TEP), a Paris, France-based provider of a outsourced customer and citizen experience management and related digital services, acquired PSG Global Solutions, a Marina del Rey, California-based company providing partial cycle recruitment process outsourcing (“RPO”), from its management and private investors