Badging Manager

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The APAC Badging Manager plans, initiates, oversees and scales badging, physical identity, and access control programs at the regional and sub-regional level. This role owns the end-to-end delivery of badge operations and access management across APAC, ensuring alignment with the Global Badging Office and consistent application of global best practices. The incumbent administers the APAC badging team on behalf of the Regional Operations Manager, driving operational excellence through metrics-based reporting and continuous improvement initiatives. The role requires close collaboration with local management, employees, contractors, vendors, and the ACS Leadership Team across the region. In addition to strong program and project management expertise, this is a customer-focused role requiring excellent interpersonal skills, strategic thinking, and an eye for detail.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as a trusted advisor to the ACS Leadership Team and Regional Security Managers, enabling operational excellence in badging and access control.
• Act as the regional liaison to the Corporate Security Badge Office (CSBO), ensuring alignment on all policies, standards, procedures, and program initiatives.
• Apply and embed global best practices across APAC badging operations, adapting them to local requirements while maintaining compliance with the Corporate Global Badge Policy.
• Lead strategic improvement projects and regional change management initiatives to enhance security controls, badging processes, and team capabilities, developing project plans and white papers to deliver significant business value.
• Own operational reporting through regular reviews, and drive continuous improvement through metrics including SLA performance, badge processing volumes, audit outcomes, and access control compliance.
• Monitor access control and visitor management system status, initiating remediation and troubleshooting within authority and in partnership with technical security teams.
• Administer the APAC badging team on behalf of the Regional Operations Manager, including workload management, capability development, and performance oversight.
• Oversee badging operations compliance to Occupational Health and Safety and other applicable regulatory requirements.
• Manage access levels, permission groups, and resolver groups, including creation, modification, and ongoing accuracy of all access control information. Oversee quarterly audits by local badging leads on access levels.
• Support import/export of badging supplies and ensure proper maintenance of badging inventory and records.
• Perform other badge and physical identity access management duties as assigned by the Regional Operations Manager and Head of Corporate Security.
• Bring in innovative ideas and work on process consistency and improvements to raise the bar on badging operations across the APAC region.
• Manage hiring, resource management, and the effective deployment of teams at scale.
• Step up to take on additional responsibilities, leading key projects and programs at the country, regional and global level to drive impact beyond the immediate scope of the role.
• All other duties, as assigned.

Qualifications

Candidate should have basic and preferred qualifications/technical skills/certifications etc. It’s mandatory for the candidate to have worked in badging/GSOC/security systems/operations for a global organization.

• Candidates should have technical skills for hands on system operations (Lenel or equivalent) and at the same time, can culturally adjust themselves to manage a large team across APAC.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.