Loyalty Marketing Specialist

Job Description

1. Manage and maintain accurate guest profiles, preferences, birthdays, anniversaries, and other relevant guest information.

1. Ensure all guest and reservation data is complete, accurate, and updated in the system.

1. Conduct daily checks and analysis of reservation activity, booking patterns, and guest information.

1. Monitor booking sources and channels to support business and marketing reporting.

1. Utilize guest data to develop personalized offers, promotions, and targeted marketing campaigns.

1. Support the execution of newsletters, SMS campaigns, promotional emails, and guest communications.

1. Collaborate with the Marketing team to improve guest engagement and campaign effectiveness.

1. Identify and support upselling opportunities for events, experiences, and other relevant offerings.

1. Support the development and management of guest loyalty and retention programs.

1. Monitor loyalty program participation and recommend initiatives to increase repeat visits.

1. Conduct competitor research on reservation systems, loyalty programs, and guest engagement strategies.

1. Benchmark competitor practices and identify opportunities to improve the guest experience.

1. Prepare regular reports on reservations, guest activity, loyalty performance, and marketing campaigns.

1. Analyze guest and campaign data to identify trends, opportunities, and areas for improvement.

1. Provide actionable insights and recommendations to management and the Marketing team to strengthen guest engagement, retention, and overall business performance.

Qualifications

1. Minimum 2–3 years of relevant experience in a 5-star hotel or luxury hospitality environment.

1. Experience in CRM, Guest Relations, Marketing, Reservations, Loyalty Programs, or a related field.

1. Bachelor’s degree or diploma in Hospitality, Marketing, Business Administration, or a related discipline.

1. Strong experience in guest data management and maintaining accurate guest profiles.

1. Familiarity with CRM, reservation, loyalty, and guest engagement systems.

1. Strong analytical skills with excellent attention to detail and data accuracy.

1. Excellent English communication skills, both written and spoken.

1. Arabic language skills will be considered an advantage.

1. Confident and professional in dealing with guests, VIPs, and business partners.

1. Strong understanding of guest engagement, loyalty programs, and personalized guest experiences.

1. Ability to analyze guest, reservation, marketing, and competitor data and provide actionable insights.

1. Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.

1. Strong interpersonal and collaboration skills, with the ability to work effectively with F&B, Sales, Marketing, and Operations teams.

1. Flexible and willing to work beyond regular office hours, including weekends and holidays, when required for hotel events and business activities.

1. Professional, proactive, and commercially minded, with a strong focus on guest satisfaction, retention, loyalty growth, and generating business opportunities.

Additional Information

Why Join Radisson Hotel Group? 

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. 

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. 

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. 

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. 

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!  

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. 

Apply now and let’s make every moment matter. 

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.