Manager - Sales Development

What's the opportunity? 

Our Sales Development organization is the engine behind Intercom’s growth, both as a revenue driver and a talent pipeline. We identify and engage prospects across small business, mid-market, and enterprise segments, guiding them through the earliest stages of the sales journey. Beyond pipeline creation, the team also serves as a launchpad for future careers across our Go-to-Market organization.

At Intercom, we are customer-obsessed and committed to helping businesses reinvent online customer service by embracing a human + AI approach. We value a balanced strategy that combines working hard and working smart. By leveraging effort, data, strategy, and innovation, we consistently optimize outcomes, improve sales performance, and achieve ambitious goals.

Our people are central to everything we do. By fostering a supportive environment that prioritizes personal and professional development, we empower our team members to unlock their full potential and build their dream careers.

What will I be doing? 

You will join as a member of the founding Sales Development team in San Francisco, building and managing a high-performing group of outbound and inbound professionals. This is a rare opportunity to shape the foundation of our go-to-market engine in one of the fastest-growing areas of technology.

We are looking for a leader with proven sales experience and a strong curiosity for AI technologies, someone who can thrive in a complex and rapidly evolving environment. You will be responsible for hiring, onboarding, and coaching SDRs, establishing repeatable processes that generate high-quality pipeline and revenue, and fostering a collaborative and high-performance culture.

Collaboration will be at the heart of your success. You will work closely with sales executives, marketing, and operations to craft and execute tailored strategies that move the business forward. By taking a data-centric approach to decision-making, you will ensure accurate forecasting, effective team management, and a healthy pipeline that empowers our sales teams to succeed.

What skills do I need? 

• At least 2 years of people management experience in the SaaS industry (preferred)
• Strong team management skills with a track record of building and scaling high-performing teams
• 2+ years of B2B software sales experience with a proven track record of consistently achieving quota
• Experience leading inbound and outbound teams who strategically engage with potential customers using a personalized, multi-channel approach centered on value
• Strong analytical skills to interpret metrics and uncover insights that inform strategy
• A natural mentor and coach with a focus on developing others.
• Experience managing complex internal ecosystems and building strong partnerships across teams.
• Alignment with Intercom’s values: Success first, Incredibly high standards, Open mindedness, Resilience, Impatience, Positive and optimistic, Customer obsessed
• Ability to thrive in a fast-paced, dynamic environment with flexibility and agility.
• AI fluency and passion for applying emerging technology to sales

Benefits 

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the San Francisco Bay Area is $229k - $274k. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).