Full-Time
Manager – Scaled Customer Success
Ramp
1,001-5,000 employees
Corporate card and expense management platform
Compensation Overview
$146.6k - $234k/yr
Remote in USA + 2 more
More locations: San Francisco, CA, USA | New York, NY, USA
Hybrid
Hybrid work is listed for San Francisco, New York, and remote roles within the United States. Relocation expense coverage is available to New York City or San Francisco if needed.
 Customer Experience & Support (1) |
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- The candidate must have 4+ years of experience in consulting, customer success operations, revenue or business operations, or strategy within high-growth B2B SaaS.
- The candidate must have 2+ years of people-management experience leading high-performing customer success or operations teams.
- The candidate must have proven success building or optimizing scalable programs and processes.
- The candidate must have strong analytical skills and the ability to turn data into dashboards, operational insights, and measurable outcomes.
- The candidate must be skilled at cross-functional leadership and influencing senior stakeholders across Product, Growth, Data, Sales, and Customer Success.
- Own and evolve Ramp’s self-service onboarding and activation strategy in partnership with Scaled Customer Success leadership, Product, and Growth.
- Use data to diagnose activation bottlenecks, build dashboards, run metric reviews, and drive data-backed recommendations.
- Partner with Product to improve activation features and automation that enhance self-onboarding.
- Lead customer education programs at scale, including group onboarding trainings, video content, chatbot optimization, and lifecycle communications.
- Continuously improve systems and team efficiency through automation, content, and applied artificial intelligence initiatives.
- Design, launch, and iterate scaled customer success programs that improve outcomes across thousands of customers.
- Manage, coach, and develop a team of 6–8 Scaled Customer Success Managers.
- Drive team performance across activation, expansion, and customer satisfaction targets while fostering ownership and excellence.
- Hire, train, and enable team members on Ramp’s product, customer journey, and playbooks.
- Partner cross-functionally with Customer Success, Sales, Product, Growth, and Data to align scaled strategy with company goals.
- Customer-facing or quota-carrying experience with a track record of exceeding goals.
- Experience building education content, webinars, or scaled training programs.
Ramp provides a corporate card and spend management platform for businesses. It helps finance teams track expenses, manage multiple corporate cards, and pay bills all in one place, with integrations like Slack for easier workflows. The product works by linking card transactions and expense reports to the platform, letting users classify spending, approve items, and optimize cash flow, while earning interchange fees and offering subscription tiers for advanced features. Ramp differentiates itself from competitors like Amex and Brex with a focus on driving cost savings for customers and using modern tools such as stablecoins to streamline payments. The company's goal is to help businesses reduce overall expenses and simplify finance operations through a comprehensive, integrated suite of financial tools.
Company Size
1,001-5,000
Company Stage
Series G
Total Funding
$4.6B
Headquarters
New York City, New York
Founded
2019
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Simplify's Take
What believers are saying
- On September 4, 2026, AWS Marketplace opened Ramp to committed cloud spend buyers.
- Ramp's June 4, 2026 round raised $750 million at a $44 billion valuation.
- Ramp launched Canada, stablecoin accounts, and Router.com, expanding monetization vectors in 2026.
What critics are saying
- Capital One's April 7, 2026 Brex acquisition intensifies price pressure in spend management.
- GENIUS Act implementation in 2026-2028 constrains Ramp's stablecoin product and partner choices.
- If interchange margins compress, Ramp's AI products must replace card economics or growth stalls.
What makes Ramp unique
- Ramp bundles cards, AP, treasury, and accounting automation in one AI-native platform.
- Ramp reports $200 billion annual purchases and 70,000 organizations as of September 2026.
- Ramp Router and AI agents reuse internal finance infrastructure across product lines.
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Benefits
Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.
Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.
Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.
Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.
Growth & Insights and Company News
6 month growth
↓ -30%1 year growth
↓ -7%2 year growth
↓ -13%Ramp is in early talks with investors for a new round of funding at a roughly $60 billion valuation, according to people familiar with the efforts, just three months after the financial technology startup was valued at $44 billion. The company is considering raising about $1 billion in primary funding, said one of the people, who spoke on condition of anonymity as the information is not public. The talks are ongoing and details could change, the people said.
Ramp has announced a strategic collaboration with Amazon Web Services, making its AI-powered finance platform available through AWS Marketplace. AWS customers can now procure Ramp's services using their existing AWS commitments. The platform includes corporate cards, expense management, bill payments, procurement, travel, banking, automated bookkeeping, and AI-powered controls. Ramp's AI agents automate tasks such as coding expenses, enforcing policy, and processing invoices whilst maintaining auditability. Key features include Ramp Stack, an AI platform for accounting firms that enables faster closes with complete audit trails, and Ramp AI Token Spend Management, which provides real-time visibility over LLM and AI API costs. Ramp serves more than 70,000 organisations and powers over $200 billion in purchases annually.
Ramp has launched Router.com, a platform that routes AI requests to the most cost-effective model whilst maintaining performance standards. The service connects to major AI providers including OpenAI, Anthropic, and SpaceXAI, with additional models from Nvidia, Kimi, DeepSeek, and others. Early customers have reduced inference costs by 40% on average. Router uses Ramp SWE-Bench, a benchmark built from production tasks, to continuously test models and automatically incorporate optimal routing strategies. AI spend at companies has grown 20.7 times since June 2025, according to the Ramp AI Index. Ramp originally developed Router internally three years ago, cutting its own inference costs by approximately 30%. The service is available now at router.com, free through 2026, with users paying list price for model tokens consumed.
Ramp has launched its finance platform in Canada and opened a Toronto office. The expansion brings local cards in CAD and USD, bill payments, automated tax coding for GST, HST, PST, and QST, and accounting workflows to Canadian businesses. The company is building a local team to support customers across the country. As of June 2026, 51% of Canadian businesses in the Ramp AI Index were paying for AI tools, up 5.4 percentage points since January. Ramp serves more than 70,000 organisations globally. The median customer achieves 5% savings on expenses and 16% revenue growth in their first year. The platform processes over $200 billion in purchases annually. The Canadian offering is now available to businesses across most provinces.
Ramp has opened stablecoin accounts to all customers, allowing businesses to hold, send, and receive both traditional dollars and stablecoins like USDC and USDT on a single platform. The service integrates stablecoin payments into existing workflows for cards, bills, and accounting, eliminating the need for separate wallets and manual reconciliation. Businesses can hold stablecoin balances, earn rewards, and pay vendors or employees directly from stablecoin or checking accounts. Transactions sync automatically with accounting systems. Stablecoin deposits are supported across seven blockchain networks, including Solana, chosen for its speed and low transaction costs. More than 150 businesses adopted the service during beta testing. Ramp built the feature with Stripe, whose infrastructure powers the underlying stablecoin issuance and wallets.