Guest Services Agent

Job Description

The Guest Services Agent plays a vital role in creating exceptional guest experiences from the moment of arrival through to departure.

Duties and Responsibilities:

• Greet all guests with a warm, genuine, and personalized welcome.

• Handle check-in/check-out procedures efficiently and accurately.

• Escort VIP guests when necessary and ensure all preferences and requests are noted and fulfilled.

• Provide information about hotel services, facilities, and local attractions, and offer concierge-level assistance.

• Act as a liaison between guests and various departments to ensure timely and efficient service delivery.

• Maintain effective and professional communication with all departments (Housekeeping, Concierge, F&B, etc.).

• Handle guest complaints tactfully and professionally, aiming for swift resolution and satisfaction.

• Communicate clearly with the team to ensure guest preferences, special occasions, and requests are anticipated and fulfilled.

• Process payments, manage reservations, and perform accurate cashiering functions.

• Maintain a clean and organized front desk and lobby area.

• Update guest profiles and logs in the system for future reference and service personalization.

Qualifications

NC3 in Front office or any other relevant qualification in Hospitality or Customer Service

Minimum 2 years of experiences as Guest Services Agent or in similar guest facing role

Proficient Communication in English and French, both spoken and written.

Team-oriented with a collaborative mindset and a proactive attitude.

Additional Information

WORK WITH CONSTANCE

 🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿 We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

 🌿 Be part of a company that values people, innovation, and excellence.

Compensation: 23000 to 28000 (MUR) (MONTHLY)