Full-Time

Support – Technical Account Manager

Tanium

Tanium

1,001-5,000 employees

Converged Endpoint Management platform for enterprise protection

Cybersecurity

Junior, Mid

Reading, UK

Required Skills
PowerShell
Bash
Python
Requirements
  • Associates degree or equivalent experience required. BS degree in Computer Science, MIS, or similar experience a plus.
  • 3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
  • Problem solving skills; the ability to break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
  • Aptitude for comprehending complex troubleshooting
  • Good judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency over time
  • Independence; able to independently work on problems and complete tasks with limited assistance
  • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
  • For Federal Roles only: Security clearance or ability to obtain a security clearance may be required. 8140.1 training/8570 certification may be required. Prior military service in a related field a plus
Responsibilities
  • Triaging inbound support cases
  • Solving customer support cases
  • Working with other Support Engineers to assist with their assigned cases
  • Answering customer questions in the Tanium community site
  • Documenting best practices
  • Tracking activity, documenting root cause, and reporting
  • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
  • Testing Tanium and providing feedback to the Engineering teams on how to improve the overall customer experience

Tanium stands out as a leader in the Converged Endpoint Management (XEM) platform, offering unparalleled control and protection for every endpoint, everywhere. The company's culture is deeply rooted in its mission to safeguard enterprises, organizations, and individuals, fostering a sense of purpose and commitment among its employees. With a clear industry leadership position, Tanium provides a competitive edge through its unique XEM platform, making it an attractive workplace for those seeking to advance their careers in a dynamic and impactful environment.

Company Stage

N/A

Total Funding

$1B

Headquarters

Kirkland, Washington

Founded

2007

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

-12%

Benefits

Insurance, Health & Wellness Package

401k Plan, Stock Options, Equity Incentive Plan, and Performance Bonus

Work From Home

Maternity & Paternity Leave

Adoption Assistance

Flexible Hours

Paid Time Off

Free Lunch or Snacks

Company Social Events

Travel Concierge

Commuter Checks & Assistance

Employee Discount

Tuition Assistance

INACTIVE