Sutherland

Global BPO providing customer lifecycle management

Onboarding Specialist - Talent Acquisition, Frontline Hiring

HR Operations & CoordinationPosted on Nov 4

Full-timeSofia, BulgariaNo salary listed

About the Job

Requirements

At least 2 years of recruitment or onboarding administrative experience.
B2 or above English proficiency is required.
Ability to work onsite.
Ability to use Microsoft Office.
Ability to keep applicant tracking system or recruitment systems updated in real time.
Strong organizational skills and a structured approach to tasks.
Ability to manage time efficiently and track multiple hiring processes simultaneously.
Customer-service orientation.

Responsibilities

Review candidate and new-hire documentation to ensure validity.
Report audit issues to the Talent Acquisition Leader and flag anything that does not align with program or hiring needs.
Follow high-volume hiring processes to ensure accuracy and timeliness.
Request demographic information from each candidate and review and verify it for complete accuracy.
Create information technology and other help desk tickets promptly according to program needs.
Send welcome emails and training information to newly hired employees.
Stay connected with candidates and new hires, responding to questions and concerns about the onboarding process and documentation.
Review personal information verification and offer details before sending contracts to candidates.
Verify and report new employees' credentials to the relevant teams and hiring managers.
Review rosters with recruitment team members to ensure required headcount has been achieved.

Desired Qualifications

Onboarding experience in a business process outsourcing environment is highly preferred.

Job Description

Sutherland is seeking a highly organized and passionate person to join us an Onboarding Specialist to support high-volume hiring for our Bulgaria region! We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

As an Onboarding Specialist you'll get to:

Review candidate and new hire documentation, ensuring validity
Report audit issues to TA Leader, flagging anything that does not align with program/hiring needs.
Follow high-volume hiring processes to ensure accuracy & timeliness.
Request demographic information from each candidate and review/verify for complete accuracy
Create IT and other help desk tickets in a timely manner - according to the needs of the program
Send welcome emails to all newly hired employees along with training information
Deliver a "white glove service" by staying closely connected to candidates/new hires, respond accordingly to clear any doubts, concerns or inquiries regarding the overall onboarding process, documentation, etc.
Review personal information verification and offer details before the contract is sent to the candidate
Verify and report credentials of new employees to respective teams/hiring managers.
Review rosters with recruitment team members to ensure required headcount has been achieved.

Qualifications

2+ years of recruitment/onboarding administrative experience

Onboarding experience from a BPO will be highly preferred
B2 or above English level is a must
Ability to work onsite
Excellent organizational skills
Structured approach to tasks
Able to efficiently manage time and keep track of multiple hiring processes at the simultaneously.
Able to work in MS Office.
Must be customer-service oriented
Ability to ATS/recruitment systems updated in real time

Additional Information

All your information will be kept confidential according to EEO guidelines.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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