Regional HR Service Delivery Manager - Latam
No salary listed
Senior
Mexico+2 moreMore locations: Brazil | Colombia
In Person
People & HRHR Operations & Coordination
About the job
Requirements
- At least 5 years of proven HR service delivery experience managing multi-country or regional HR operations in a high-growth or startup environment.
- Strong communication skills and the ability to explain complex information clearly across formats.
- Hands-on experience building and scaling a team and its supporting infrastructure, including standard operating procedures and a knowledge base, in a fast-growing environment.
- Working knowledge of global HR rules and regulations and the ability to apply them to client-specific and cross-border cases.
- Ability to work remotely and independently in a fast-paced, evolving environment.
- English language proficiency is required; additional languages are a plus.
- Experience supporting high-touch enterprise accounts and managing escalations professionally.
- Ability to resolve complex client and employee HR tickets and inquiries in a timely manner.
- Ability to adapt quickly to ambiguity, shifting priorities, and jurisdictions.
- Strong documentation skills and an analytical mindset focused on building infrastructure and knowledge bases that support scale.
Responsibilities
- Serve as the regional subject matter expert for HR processes, country-specific requirements, and client-specific case handling.
- Establish and maintain standard operating procedures, playbooks, and a knowledge base to help the team operate accurately and consistently as headcount and client volume scale.
- Collaborate with Payroll Operations, Account Management, Product, Legal, and Risk & Compliance to improve HR service delivery and educate internal teams.
- Manage client and employee HR tickets and inquiries, ensuring timely resolution and high client and employee satisfaction.
- Troubleshoot HR service delivery issues and work with internal and external stakeholders to resolve them across multiple employment models.
- Create and maintain comprehensive documentation, including case-handling guides and compliant standard operating procedures.
- Build and lead a regional team of HR Delivery Specialists and Employee Relationship Coordinators.
- Oversee HR service delivery in the assigned region and align operational capacity with business demand.
- Apply global and regional HR rules and regulations to client-specific and cross-border cases to maintain compliance.
- Investigate and resolve HR service escalations and complex client or employee cases.
- Maintain accurate, audit-ready documentation of HR service processes, controls, and compliance.
- Track and interpret HR legislation and regulatory changes, document their impacts, and communicate updates to internal teams.
- Serve as the escalation point for client and employee HR complaints, manage them fairly and effectively, and address root causes to prevent recurrence.
- Coordinate and oversee onboarding new countries and clients into HR service delivery, ensuring scalable operational processes.
- Coordinate with local vendors, including local counsel, to support compliant HR service delivery in region-specific and complex cases.
- Monitor key performance indicators and service-level agreements for HR service delivery across the region.
Desired Qualifications
- Additional languages are a plus.
About the company
Globalli Helios is a global workforce management platform that unifies core HR functions for international teams. It handles hiring, onboarding, payroll, benefits administration, and compliance across more than 125 countries, serving both employees and contractors. The platform automates payroll and benefits, supports local labor law compliance, and provides analytics, engagement, and performance insights to help HR and finance teams make data-driven decisions. By centralizing global workforce processes in a single digital system, Helios helps fast-growing companies, global enterprises, and remote-first or hybrid organizations scale overseas with reduced administrative overhead. In short, it enables distributed teams to hire, manage, pay, and stay compliant across borders from one integrated platform.
Company Size
51-200
Company Stage
Seed
Total Funding
$15.5M
Headquarters
Chicago, Illinois
Founded
2023
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Simplify's Take
What believers are saying
- September 15, 2026 certification validates product quality for Workday enterprise buyers.
- The Marketplace launch reaches multinational customers already standardizing on Workday HCM.
- Seed funding totaled $15.5 million by March 2025, supporting expansion and hiring.
What critics are saying
- Workday controls customer access; one platform change can blunt Globalli's distribution.
- Globalli disclosed no major enterprise customers, leaving adoption and retention unproven.
- ADP, Deel, Remote, and Papaya Global can outspend Globalli globally by 2027.
What makes Globalli unique
- September 2026 Workday-certified integration gives Globalli distribution inside Workday Marketplace.
- Globalli unifies payroll, contractor management, compliance, and payments across 125-plus countries.
- Genius AI reviews payroll variances and compliance issues before finalization.
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Benefits
- Remote Work Options
- Flexible Work Hours
- Unlimited Paid Time Off
- Paid Vacation
- Health Insurance
- Dental Insurance
- Vision Insurance
- Wellness Program
- Mental Health Support
- Gym Membership
- Phone/Internet Stipend