I

IHG

Global hotel company

Telephone Operator - Instant Service Agent, / テレフォン・オペレーター

Full-TimeUpdated on 10/26/2026Deadline 12/22/26
No salary listed
Entry
Japan
In Person
Food Service & Hospitality

About the job

Requirements
  • Previous experience in a similar role is preferred but not required.
  • Strong verbal communication skills and a guest-first mindset are required.
  • Proficiency in Japanese is required; English ability is advantageous.
  • Familiarity with basic computer systems and telephone operations is required.
  • Ability to remain calm and professional in high-pressure situations is required.
  • Attention to detail, responsibility, and reliability are required.
Responsibilities
  • Answer incoming and outgoing calls accurately, efficiently, and courteously.
  • Manage and document wake-up call requests.
  • Handle international calls and directory assistance for guests.
  • Address guest needs and requests promptly, escalating complaints when necessary.
  • Call guests and colleagues by name whenever possible to create a personalized experience.
  • Assist with paging staff or guests when requested.
  • Record call-related activities and report them in the daily logbook.
  • Bill call charges accurately to guest accounts.
  • Maintain guest privacy and confidentiality.
  • Coordinate with other departments to ensure guest paging and communication are handled smoothly.
  • Stay familiar with local emergency protocols and procedures, including fire, bomb threats, and critical incidents.
  • Report equipment malfunctions or service issues to the supervisor.
  • Maintain a clean and organized telephone room.
  • Stay updated on hotel information, promotions, and events to assist guests.
  • Demonstrate awareness of occupational health and safety policies and follow safety procedures.
  • Operate equipment safely and report hazards immediately.
  • Log incidents and accidents according to hotel protocols.
  • Know the hotel's fire and emergency response procedures, including the role within them.
Desired Qualifications
  • Previous experience in a similar role is preferred.
  • English ability is advantageous.

About the company

I

IHG

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IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

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