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Accor

Global hotel management, franchising, loyalty programs

Food and Beverage Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeSaint-Gervais-les-Bains, FranceNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of experience managing a food service operation, ideally in hospitality or a similar environment.
  • Strong ability to work in a team and take initiative.
  • Excellent command of operational management, budgeting, and activity forecasting.
  • Strong skills in offer development, marketing, and sales development.
  • Strong customer-service orientation and excellent oral and written communication skills.
  • Ability to supervise, train, and develop team skills.
  • Ability to delegate, empower team members, and encourage initiative.
  • Excellent organization and rigor.
  • Strong analytical skills and ability to manage performance using key indicators.
  • Natural leadership, a collaborative mindset, and enjoyment of hands-on operational work.

Responsibilities

  • Supervise all food service operations and ensure their smooth daily functioning across the restaurant, bar, room service, breakfast, and banquets.
  • Develop budgets and adapt resource organization to activity forecasts and commercial strategy.
  • Analyze customer expectations and evolving needs to adjust the offering and continuously improve the customer experience.
  • Ensure customer and employee satisfaction while maintaining the department’s competitiveness and profitability.
  • Handle complex customer situations and implement corrective and preventive actions.
  • Participate in inventories and ensure compliance with accounting procedures.
  • Represent and promote the Heartist spirit in interactions with customers and employees.
  • Create a motivating, supportive, and cohesive work environment.
  • Apply and enforce internal policies, procedures, and standards.
  • Manage operations to foster a work environment conducive to achieving objectives.
  • Identify and address performance issues within operational teams.
  • Participate in meetings with department heads and contribute to their preparation and effective conduct to ensure coordination.
  • Participate in team recruitment, including interviews, selection, and onboarding.
  • Train, support, evaluate, and develop department managers and employees in accordance with company standards.
  • Communicate effectively with all team members and promote information sharing.
  • Set an example for teams, uphold the establishment’s standards, and ensure employees maintain a professional image and attitude.
  • Use a collaborative and empowering management approach, develop skills, and promote diversity and equality.
  • Ensure compliance with Accor charters and applicable legal obligations.
  • Promote and manage the food service department’s visibility on social media in collaboration with relevant teams.
  • Manage achievement of the department’s financial objectives in compliance with internal procedures.
  • Develop sales and identify opportunities to optimize revenue.
  • Monitor billing and collections, distinguishing revenue sources including groups, individual customers, the bar, and room service.
  • Participate in inventories and regularly monitor consumption and costs.
  • Prefer suppliers referenced by Accor, in accordance with group procedures.
  • Analyze performance indicators and implement actions to improve departmental profitability.
  • Ensure compliance with local hygiene, health, and safety standards and regulations.
  • Maintain clean work areas and ensure equipment is functioning properly and maintained.
  • Know and enforce safety and fire-evacuation instructions.
  • Comply with and promote the establishment’s social responsibility policy and environmental commitments.
  • Actively participate in the establishment’s ongoing Clef Verte certification process.

Desired Qualifications

  • Experience in food service management in hospitality or a similar environment is preferred.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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