Kirkland's

Physical retail chain selling home decor

Sales Associate

Retail SalesPosted on Nov 5

ContractOrange Park, FL, USANo salary listedIn-person

About the Job

Requirements

Ability to communicate effectively in writing and verbally.
Ability to work weekends, holidays, and evenings, and to work a flexible schedule based on store business needs.
Ability to read and interpret company directives, the handbook, and manuals.
Ability to work independently and as part of a team.
Ability to climb and descend a ladder to retrieve and stock products or hang banners and products.
Ability to stand and move around the store for prolonged periods and frequently position oneself to retrieve and stock merchandise.
Ability to communicate with customers in person, electronically, and by telephone.
Ability to move merchandise weighing 50 pounds or more between the stockroom and sales floor.
Ability to operate a point-of-sale system, registers, and handheld devices efficiently and accurately.

Responsibilities

Support customer service in both in-store and online shopping experiences.
Engage customers and demonstrate effective selling behaviors.
Greet customers enthusiastically and maintain a positive, helpful attitude.
Proactively engage with customers, read their cues, and respond appropriately.
Educate customers about loyalty programs, current promotions, and merchandise assortment to support building the basket.
Represent the company brand by treating customers and coworkers respectfully and professionally while supporting shared goals.
Achieve or exceed goals associated with company initiatives and programs.
Assist with receiving merchandise safely, promptly, and efficiently.
Help maintain an efficient, organized sales floor and stockroom.
Help maintain merchandise presentation, pricing, and inventory accuracy.
Demonstrate the company values of Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit.
Perform other duties as necessary.

Overview

The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland’s Home customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

Responsibilities

Supports and values Customer Service in both the in store and online shopping experience
Actively engages with all customers modeling exceptional selling behaviors
Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
Proactively engages with customers, reads cues and responds appropriately
Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
Achieves or exceeds goals associated with company initiatives and programs.
Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
Assists in maintaining an efficient and organized salesfloor and stockroom
Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
Champions and demonstrates a commitment to Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
May perform other duties as necessary

Qualifications

Energetic, people and results oriented, competitive with a drive to succeed
Ability to effectively communicate both written and verbally
Ability to work weekends, holidays and evenings
Ability to read and interpret company directives, handbook and manuals
Ability to work a flexible schedule to meet the business needs of the store
Ability to work independently as well as part of a team
Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
Must be able to frequently communicate with the customers in person, electronically, and telephonically
Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor
Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately

About the Company

Kirkland's

Physical retail chain selling home decor

Kirkland's sells home decor and furniture through a network of retail stores, originally gift shops that offered stylish home accessories at accessible prices. Its products range from decorative accents to larger furniture items, with stores historically located in indoor malls and later moved to outdoor shopping centers to accommodate bigger pieces. The company grew from a regional chain into a national presence and eventually became a publicly traded entity. In 2025 it entered a new phase when Bed Bath & Beyond, Inc. announced the acquisition of Kirkland's Home assets, signaling a shift toward multi-brand operations under The Brand House Collective umbrella. Compared with competitors, Kirkland's emphasizes a long-standing national footprint, a transition to outdoor centers for larger-item offerings, and a transition from a single-brand gift shop to a multi-brand platform aimed at broadening home-lifestyle options.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Brentwood, TN
Founded: 1966

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