Full-Time

Delivery Program Manager

Posted on 2/2/2024

Five9

Five9

1,001-5,000 employees

Cloud contact center solutions provider

AI & Machine Learning
Data & Analytics

Senior

Remote in USA

Requirements
  • Minimum of 5-7 years in an Implementation (Professional Services), Project Management or Technical Consulting position
  • Experience managing implementations of Five9, TDM and/or VoIP Call Center solutions
  • Strong knowledge of CRM and Lead Management solutions
  • Must be willing to travel up to 10% or as needed regionally with some national and international travel possible
  • Excellent verbal and written skills required
  • BA/BS or equivalent experience is required
  • PMP or PRINCE2 Certification preferred
Responsibilities
  • Lead and manage all day-to-day operational and tactical aspects of multiple Implementation projects
  • Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders
  • Collaborate with associated project managers and partners to ensure a streamlined implementation of all products
  • Identify project risks and implement appropriate mitigation plans
  • Continually seek opportunities to increase customer satisfaction and deepen client relationships
  • Maintain and update all internal applications associated with implementation projects
  • Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers

Five9 is a leading provider of cloud contact center solutions, offering a platform that integrates digital engagement, analytics, workflow automation, and practical AI to enhance customer experience. The Intelligent Cloud Contact Center is designed to be reliable, secure, compliant, and scalable, empowering businesses to increase productivity and achieve tangible business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

6%

1 year growth

14%

2 year growth

26%
INACTIVE