DP World

Global cargo logistics and port operations

Customer Service Agent

Passenger Transport DrivingConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Responsibilities

Transport ADAC guests safely and efficiently within the airport terminal.
Keep relevant information readily available and stay informed about changes within Midfield Terminal that may affect customer service delivery.
Provide passengers with clear and concise information about applicable rules and regulations.
Attend briefings conducted by superiors and carry out handover procedures in line with agreed performance standards.
Suggest improvements to customer service delivery and work systems where relevant.
Coordinate with airport representatives to assist with passenger buggy transport for arrivals and departures.
Coordinate with Midfield Terminal stakeholder employees to assist customers and resolve problems.
Provide detailed information about airport services, including lounges, gates, banks, post offices, restaurants, and ATMs.
Provide passengers with information about airport facilities, including toilets, information counters, and airline offices.
Provide assistance and guidance to passengers as needed, especially elderly passengers, people of determination, and children.
Monitor and manage internal lift entrapment and panic alarm processes in line with ADA standard operating procedures where required.
Collect and use on-the-spot passenger feedback, suggestions, recommendations, unusual questions, and special requests to support continual improvement and contract reporting.
Support passengers and respond to their needs during emergencies.
Adhere to ADA standards, policies, processes, and procedures.
Report faults to the relevant departments for rectification and keep the client's Team Leader informed.
Report unattended items to ADA in accordance with standard operating procedures and keep the CX Team Leader informed.

Safe and efficient transport of ADAC guests within the airport terminal
Ensure all relevant information is readily available and remain abreast of all changes within Midfield Terminal that may affect the quality of customer service delivery.
Provide clear and concise information to the airports’ passengers with regards to appropriate rules and regulations.
Attend briefing sessions, conducted by superiors to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance.
Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers.
Coordinate with other airport representatives to provide assistance related with passenger's buggy transport service - arrival/departure
Coordinate with Midfield Terminal stakeholder employees to extend assistance and solve customer's problems if any.
Understand and provide complete/detailed information relating to the services available in the airport i.e. lounges, gates, banks, post office, restaurants, ATM machines, etc.
Understand and provide information about airport facilities (i.e. toilets, information counters, airline office, etc.) to travelling passengers.
Provide assistance and guidance to passengers as and when necessary (especially elderly / people of determination / children).
Monitors and manages the Internal lift entrapment and panic alarm process in line with ADA SOP (where required).
Collect and use ‘on-the-spot’ passenger feedback, suggestions, recommendations, unusual questions, special request in support of continual improvement and contract reporting purposes.
Support and respond to passengers needs in the event of an emergency arising.
Ensure adherence to ADA standards, policies, processes and procedures.
Reporting faults to the concerned departments for rectification and keeping the client's Team Leader advised.
Report unattended items to ADA and according to SOP, keeping the CX Team Leader informed.

About the Company

DP World

Global cargo logistics and port operations

DP World is a global logistics and port operator that provides integrated, end-to-end supply chain solutions. It runs marine and inland terminals, manages ports and free zones, and offers cargo logistics, freight forwarding, warehousing, customs clearance, and value-added services such as packaging and reverse logistics. Its products work by operating a large network of terminals and logistics services that connect shipping, warehousing, and distribution, charging container handling fees and offering downstream services to improve supply chain efficiency. The company differentiates itself through its expansive, worldwide network (across 40+ countries) and its ability to control multiple stages of the supply chain—from ports and terminals to contract logistics and economic zones—allowing for seamless multimodal flows. DP World’s goal is to enable smooth, integrated global trade by expanding its network and offering end-to-end logistics solutions for diverse industries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $1.5B
Headquarters: Dubai, United Arab Emirates
Founded: 2005

Recently Posted Jobs

Explore more opportunities at DP World

See more jobs