Intake Patient Care Representative

Overview

Start Date: 12/7/26

Pay: $18.00/HR

Schedule: Monday - Friday/ 8-5am MST

*Candidates in the Mountain & Pacific Time Zones will be prioritized for consideration.*

As an Intake Patient Care Representative, you will support new patients through the admissions process by gathering required information, verifying insurance coverage, reviewing prescriptions, and coordinating next steps for care. This role focuses on accuracy, documentation, and patient coordination, rather than high-volume call handling.

You will communicate with patients, caregivers, and internal teams to ensure all intake requirements are completed efficiently and compliantly, helping reduce delays in the start of care.

Our Mission: To revolutionize the way homecare is delivered, one patient at a time.

Why Join Us?

• 100% Remote
• Equipment Provided
• Full Benefits Package (Medical, Dental, Vision, 401k, PTO)
• Paid Holidays + Bonus Days Off
• Structured onboarding and role-based training
• Opportunities for internal growth
• Competitive hourly pay starting at $18.00 per hour Tier 1

What You'll Do: 

• Support new patient admissions by collecting and entering accurate demographic and clinical informationVerify insurance coverage and review benefits
• Submit and follow up on authorizations as needed
• Review prescription validity and identify missing or required documentation
• Communicate with patients and referral sources to obtain required intake information
• Coordinate with internal departments to support timely start of care
• Maintain accurate, HIPAA-compliant documentation

The Right Fit Is:

• Experience in a customer service or patient service representative role within healthcare
• Detail-oriented and highly organized
• Comfortable managing multiple intake cases simultaneously
• Able to work independently in a remote environment
• Familiar with healthcare documentation and insurance workflows

Remote Work Requirements:

• Ability to maintain a quiet, dedicated workspace that is free of background noise and ongoing distractions
• Ability to participate in virtual meetings with a professional, camera-ready presence
• Ability to demonstrate strong time-management skills, as well as accountability and self-direction
• Must be able to operate off reliable, high-speed internet

Qualifications:

• 2+ years of experience in healthcare intake, medical office administration, or insurance support
• Experience with insurance verification or authorizations preferred
• Home health, DME, or medical office background a plus
• High school diploma or GED required

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.