About the Role:

Self is building a community of people who are looking to better their lives by building credit history. You will join our Credit Card Disputes Team investigating credit card transaction disputes both fraud and non-fraud related. You may review high risk/high dollar transactions in an effort to mitigate credit risk, and may investigate instances of potential account take-over resulting in unauthorized card transactions. 

What you’ll do:

• Conduct thorough investigations into alleged cases of unauthorized transactions or potential billing errors 
• Ensure all actions and investigations comply with regulations, company policies, and payment network rules 
• Ensure fraud cases are documented with accurate and detailed records of the investigation
• Prioritize and handle multiple fraud cases simultaneously, ensuring timely resolution within multiple workflows 
• Evaluate denied claims to validate a proper investigation was conducted and the correct decision made
• Complete daily operational tasks, including transactional fraud investigation, high risk transaction reviews, and response to customer inquiries via email
• Make outbound contacts to customers and/or merchants to gather additional information 
• Provide exceptional customer service while handling fraud-related inquiries
• Stay informed about the latest fraud trends, techniques, and regulatory requirements

What we want you to have:

• Experience working in the financial services industry with a strong knowledge of credit 
• 2+ years of experience in credit card investigations, chargebacks, and case processing (preferred)
• Knowledge of Visa operating rules and Regulation Z (preferred)
• Ability to adapt to change in a fast-paced environment 
• Ability to make judgmental business decisions with minimal need for support 
• Strong analytical and investigative skills with the ability to interpret data and detect anomalies
• Ability to rapidly understand and absorb new information and takes a proactive approach to learning and self-development
• Enjoys tackling repetitive tasks and offering ideas for process improvement
• Brings high energy and interest to customer inquiries and remains calm under pressure 
• Strong written, verbal, and organization skills
• Can join team culture and build rapport remotely

Base salary range: $60,000 - $68,000 annually.  Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.