Distribution Manager

Job Description Summary

The Distribution Manager Thailand, provides operational, compliance and coordination support for Thailand distribution operations, including import licensing, customs clearance, regulatory documentation, logistics execution, and routine third-party logistics provider (3PL) management. The role is expected to independently manage complex shipment and compliance matters, provide guidance to internal stakeholders, coordinate with external partners, identify operational risks early and drive practical improvements that support timely delivery, compliance and customer satisfaction in Thailand. This is an individual contributor role without any people reporting or team management to begin with. Will have team to manage in the future as the Thailand business grows. This role is expected to operate from Resmed Bangkok thrice a week including a weekly/ fortnightly visit to DKSH 3PL. This role will have a overseas reporting into Regional Head of Distribution Emerging Markets Asia.  

Job Description

The Distribution Manager Thailand supports daily distribution operations for Thailand, with a focus on ensuring inbound shipments are compliant with local import and licensing requirements, cleared efficiently and delivered successfully to customers. The role carries responsibility for end-to-end shipment readiness, issue escalation, partner coordination, process discipline and operational governance for Thailand operations.

The role works closely with Sales Administrator, Planning, Supply Hub, Regulatory Affairs, QA, Finance, freight forwarders, 3PL warehouse partner and internal commercial teams. The role is expected to operate with a reasonable degree of independence, make sound decisions in non-routine Thailand operational situations and lead routine operational follow-up with external partners.

Let’s talk about Responsibilities

• Import licensing and compliance ownership

• Manage required Thailand TISI approvals and permit applications for where applicable and proactively follow up on pending approvals.
• Manage Thailand NBTC label processing, including document readiness checks and coordination with 3PL warehouse.
• Monitor Thailand import license validity and maintain forward-looking renewal trackers to ensure Regulatory Affairs is notified early before expiry.
• Coordinate with appointed freight forwarders and internal teams on customs clearance requirements, shipment documentation and exception handling.

• Logistics execution and shipment issue leadership

• Coordinate end-to-end shipment clearance activities with appointed freight forwarders, including Thailand customs clearance and FDA clearance requirements.
• Manage delivery schedule, including delivery date, quantity, product details and any material changes to shipment status with the 3PL.
• Lead follow-up for damaged, missing, delayed or blocked shipments, ensuring clear communication, timely escalation and closure of corrective actions.
• Coordinate with the Customer Supply Chain on replacement shipments, credit note issuance and customer-impacting shipment exceptions.
• Anticipate operational bottlenecks and work with internal and external stakeholders to prevent avoidable delivery delays.

• 3PL coordination and warehouse operations governance

• Manage routine coordination with the appointed 3PL, including operational documentation, product mapping, redress mapping, Advance Shipment Notices and warehouse readiness follow-up.
• Act as the key operational contact for day-to-day 3PL coordination, ensuring warehouse activities are aligned with agreed processes and business priorities.
• Coordinate with the 3PL warehouse team and visit the warehouse when required to review service performance, operational readiness, open issues and follow-up actions.
• Work with the 3PL to check product-related materials, including user guides and product labels, to support sufficient stock, redressing and distribution readiness.
• Coordinate with the 3PL and internal stakeholders to identify and assign product codes appropriately as and when required.
• Identify recurring 3PL service gaps, document issues clearly and support practical corrective actions or process improvements.

• Regulatory Affairs documentation support and control

• Review and renew with Legal required authorization documents, including Power of Attorney documents for customs clearance, FDA clearance and NBTC label processing.
• Coordinate documents for appointed partners freight forwarders, 3PL partner, Finance and RA partner, as applicable to shipment and regulatory activities.
• Maintain Thailand license and permit expiry trackers across cable import and battery import activities, ensuring timely follow-up before expiry.
• Maintain complete and audit-ready records of submitted documents, approvals, declarations and shipment-related correspondence.
• Review documentation quality on common gaps, missing information or process risks.

• Operational leadership and continuous improvement

• Work independently on recurring and non-routine operational tasks, applying sound judgment to resolve issues and escalate when decision support is required.
• Identify key issues, trends and risks from partial or conflicting data, and translate findings into clear recommended actions.
• Support operational reporting, metrics, working files and process documentation to improve visibility, control and service performance.
• Lead small process improvement initiatives that reduce manual follow-up, improve shipment readiness or strengthen compliance controls.
• Represent Thailand distribution operations in cross-functional discussions and provide practical operational input for decisions affecting customers, shipments or the 3PL warehouse.

Let’s talk about Qualifications and Experience

Required:

• Master’s or a bachelor’s degree or equivalent practical experience in logistics, supply chain, business administration, or a related field.
• Minimum of 7-10 years of related experience in Thailand distribution operations, logistics coordination, import/export, customs matters, TH FDA, TISI, NBTC matters, customer service operations or regulatory documentation support.
• Demonstrated ability to independently manage shipment, compliance and partner coordination activities with limited supervision.
• Strong working knowledge of shipment documentation, customs clearance coordination, import licensing follow-up and operational exception management.
• Strong attention to detail, documentation discipline and ability to maintain audit-ready records across multiple operational workstreams.
• Ability to communicate clearly and confidently with customers, internal stakeholders, freight forwarders and 3PL warehouse partners.
• Ability to influence without direct authority and follow through on actions until closure.

Preferred:

• Experience supporting medical device, healthcare, pharmaceutical or other regulated product distribution in Thailand.
• Experience managing day-to-day coordination with third-party logistics providers, freight forwarders and warehouse partners supporting Thailand operations.
• Familiarity with Thailand import licensing, customs clearance, FDA clearance, TISI, NBTC, Excise Department declarations or similar regulatory processes.
• Experience coordinating Power of Attorney documents, shipment files, master product lists, product mapping files, or Advance Shipment Notices.
• Proficiency in Microsoft Excel and Microsoft Office tools for tracking, reporting, root-cause follow-up and maintaining operational records.
• Experience coordinating cross-functional issue resolution or leading small operational improvement activities.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.