Patient Relations Representative

Overview

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

Processes complaints and concerns brought forward by patients, families and visitors.  Serves as the initial representative for the organization during the grievance process and identifies options for resolution.  Provides direct intervention with staff/patient/family conflict; acts as internal and external resource for referrals to meet customer’s needs.  Makes recommendations for process improvement on behalf of customers to increase the level of patient satisfaction. Maintains direct contact with patients of all ages, families, and visitors to provide emotional support, assistance, and the hospital grievances.  The duties of this position require the exercise of courtesy and patience in speaking with patients, families, and others to maintain sound public relations. 

This Resource position will cover weekdays and weekends as needed.

Qualifications

REQUIRED

High School diploma or equivalent education (GED) or post-secondary education

Two (2) years of experience in an occupation requiring advocacy, public relations, customer service, or in a medical setting

Ability to type a minimum of 30 words per minute

Work Hours:

8:30AM-5:30PM

Weekend Requirements:

Yes

On-Call Requirements:

No