Food Server

JOB SUMMARY

To provide top quality customer service and to ensure that customers have a favorable dining and gaming experience. Promote Family Style Service through actions and positive attitude.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Take customers’ drink orders and serve and refill drinks promptly. 
• Present featured food offerings to patrons and answer questions about food items, making recommendations upon request.
• Remove customers’ dirty dishes from tables during the course of their meal using trays, as they make repeat trips to the buffet line and upon completion of their dining experience.
• Stock wait stations, bar, and host stand.
• Bring ice as needed.
• Assist hosts with seating guests if necessary.
• Resetting tables after they have been cleared. 
• Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Accurately and appropriately set up banquet functions.
• Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen.
• Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items.
• Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
• Perform other duties as assigned or reasonably requested by any member of management.

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Knowledge of principles and processes for providing customer and personal services. 
• A high school diploma or GED equivalent is required.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 25 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment
• Required to be able to taste and smell food items to ensure quality and flavor levels.