Previous experience in customer support, client services, sales, or a related field is required.
Excellent communication over the phone and other communication platforms is required.
Basic computer skills and experience are required.
Ability to multitask is required.
Excellent time management and prioritization skills are required.
Ability to listen actively, relay information, and answer questions or concerns is required.
A customer-focused approach to positive customer experience and resolution is required.
Responsibilities
Answer client inquiries and provide product information.
Help customers by being informative and empathetic, and quickly resolve customer problems.
Assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
Answer and manage incoming calls, emails, chats, and interactive voice response systems.
Learn and follow all customer service procedures and policies.
Strive to meet personal and team target goals.
Record, organize, and file customer interactions and account changes.
Upsell when needed.
Schedule callbacks and appointments to resolve customer needs.
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management