Operations Manager

POSITION: Operations Manager

DEPARTMENT: Operations

REPORTS TO: Building Superintendent

FLSA STATUS: Salaried/Exempt

Base Salary Range: $95-105,000

LEGENDS GLOBAL brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. The world leader in venue management and live event production, oversees 450+ iconic venues stadiums, arenas, conventions centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

Los Angeles Convention Center located in the heart of vibrant downtown LA, the Los Angeles Convention Center is a leading venue for conventions, trade shows, and exhibitions. The center is committed to delivering excellent service and exceeding expectations for clients and guests at every event.

Job Summary

The Operations Manager manages building engineering and maintenance at the Los Angeles Convention Center under the direction of the Building Superintendent. The position manages the following unions: Building Operating Engineers, Mechanics, Electricians, Plumbers, Carpenters, Painters, and Utility Workers to carry out preventive maintenance and related building work under the direction of the Building Superintendent.

This position requires hands-on experience with building engineering and combines personnel management with technical troubleshooting support. The Operations Manager owns the preventive and predictive maintenance program, directs daily work through MicroMain, and coordinates engineering and trades coverage so building systems operate safely and reliably during events and daily operations.

Key Job Factors

1.      Level of accountability:      Generally independent with occasional oversight                    

2.      Level of decision making:   Primarily routine tasks

3.      Has contact with:               Inside / Outside company; Occasionally w/executives

4.      Supervision:                       Direct supervision/management of employee(s) 

                                                 # of direct reports: N/A

5.      Physical Requirements:     Frequent standing or walking

6.      Travel Percentage (%):       10%

Essential Duties

The following duties describe the principal responsibilities of the position. Time allocations are approximate and total 100%; priorities vary with events, maintenance needs, and emergencies.

1 Staff leadership and union workforce management 20 percent (Daily)

Supervise, coach, train, and develop Building Engineers and assigned maintenance trades. Establish clear expectations for safety, work quality, productivity, communication, and completion of assigned tasks. Conduct daily tailgate meetings to review hazards, staffing, priorities, and event requirements.

Manage schedules, overtime assignments, attendance, performance evaluations, coaching, progressive discipline, training, and promotion processes within delegated authority. Recommend hiring and termination actions to the Building Superintendent and coordinate personnel matters with Human Resources.

Apply collective bargaining agreements, seniority provisions, overtime procedures, trade jurisdiction, and union work rules when assigning and supervising work. Maintain fair, consistent accountability and productive working relationships with team members and union representatives.

2 Preventive and predictive maintenance and MicroMain 25 percent (Daily)

Develop, manage, and improve the preventive and predictive maintenance program. Establish equipment-specific tasks and frequencies using manufacturer guidance, equipment condition, operating history, and applicable requirements. Plan shutdowns, staffing, tools, parts, and contractor support before work begins.

Own MicroMain work-order prioritization, scheduling, data quality, backlog management, labor-hour tracking, and completion reporting. Maintain equipment inventories and histories, asset records, inspection results, service documentation, and corrective-action records. Verify the quality of completed work through field inspections and follow-up.

Monitor PM compliance, overdue and critical work orders, repeat failures, labor utilization, and equipment downtime. Provide daily and weekly status reports to the Building Superintendent and recommend actions to resolve recurring problems. Maintain critical spare parts and provide lifecycle, repair-versus-replacement, and capital-planning recommendations.

3 Building systems and troubleshooting 15 percent (Daily)

Oversee HVAC systems and chillers, boilers, cooling towers, building automation and management systems (BAS/BMS), electrical distribution, generators and automatic transfer switches (ATS), plumbing, domestic water, pumps, compressed air, fire/life-safety interfaces, and central plant equipment. Coordinate elevator and escalator service with qualified vendors.

Provide technical direction and troubleshooting support during complex failures and emergencies. Review system performance, investigate causes of equipment problems, and confirm repairs restore safe operation. Work alongside engineers when needed and within qualifications, authorized procedures, and applicable union work rules.

4 Event engineering coordination 10 percent (Weekly)

Review event requirements and participate in pre-event, WERM, Operations, and other assigned meetings. Schedule engineering coverage, coordinate temperature and utility needs, and plan maintenance around event activity. Communicate with Event Management before, during, and after events; respond promptly to building issues affecting clients, attendees, and staff.

5 Safety and compliance 10 percent (Daily)

Enforce lockout/tagout (LOTO), personal protective equipment (PPE), confined-space procedures, hot-work controls, fall protection, equipment and lifting safety, and job safety analyses (JSAs). Conduct or ensure completion of tailgate meetings, hazard reviews, and required training. Stop unsafe work and require hazards to be corrected before work resumes.

Administer applicable LACC safety programs and Cal/OSHA requirements within assigned areas. Coordinate building-system inspections, permit applications and renewals, and maintenance compliance documentation, including backflow prevention, sewer and storm drains, and grease traps as applicable. Report incidents and deficiencies and track corrective actions.

6 Engineering emergency response 5 percent (Daily)

Serve as the primary engineering leader during power outages, flooding, HVAC failures, fire/life-safety events, equipment failures, and other building incidents. Direct safe isolation, assessment, stabilization, and restoration of affected systems in coordination with Security, Operations leadership, and emergency responders. Communicate conditions and impacts, document response actions, and support follow-up reviews.

7 Contractors and capital projects 5 10 percent (Daily)

Manage contractors working on building systems: review scopes and vendor proposals, coordinate access and shutdowns, enforce LACC contractor procedures, monitor safe work, inspect completed work, and obtain operating manuals, warranties, training, and closeout records. Support capital projects and coordinate turnover of new or modified equipment into MicroMain and maintenance programs.

8 Budgets procurement and resource control 5 percent (Monthly)

Assist with preparation and management of operating and capital budgets. Monitor maintenance spending and overtime, prepare purchase requests, obtain and evaluate vendor quotes, and control inventory and spare parts within purchasing authority. Recommend cost-effective repairs and improvements while protecting safety, reliability, and event readiness.

Support energy efficiency, sustainability, quality assurance, and disaster preparedness programs.

Perform other duties and building projects assigned by the Building Superintendent, VP of Operations, or their designee that support the position’s purpose.

Required Qualifications

·         A minimum education of a High School Diploma or equivalent.

·         Minimum five years of progressively responsible, hands-on experience as a Building Engineer or similar position.

·         Minimum five years of building operations, engineering, or similar experience in a convention center, stadium, arena, hotel, or comparable large commercial, hospital, campus, or high-rise facility.

·         Three to five years of lead, supervisory, or management experience, including the ability to lead union team members and apply collective bargaining agreements and work rules.

·         Working knowledge of the building systems listed in this description, with demonstrated ability to troubleshoot failures, plan maintenance, interpret equipment performance, and direct safe repairs.

·         Must be able to manage CMMS and maintenance records; use MicroMain, Microsoft Office, and Windows-based computers; and read floor plans, blueprints, schematics, equipment manuals, and related technical documents.

·         Sound judgment under pressure, clear written and verbal communication, and the ability to prioritize competing maintenance and event needs, manage budgets, and protect confidential information.

·         Valid California driver’s license.

·         Must have reliable transportation.

·         Required variable work schedules such as late hours, early mornings, extended hours, holidays, and weekends.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to sit, stand; walk; reach with hands and arms; talk or hear. The Team Member must frequently use tools/equipment/keyboard/computer/tablet screen for extended periods of time. The Team Member is occasionally required to lift, push, pull, and move up to 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is exposed to large public/private gatherings indoors/outdoors. Team Member will be exposed to outside weather conditions. Team Member may work in confined spaces. Team Member use of Personal Protective Equipment (PPE) will be required in certain situations.

Team Member must comply with all Federal, State and Local regulations and published Company work rules as well as written instructions. The noise level in the work environment is typically low to moderate in office setting and moderate to high during events and around loud machinery.

This is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish.

The above statements are intended to describe the general nature and level of work being performed by this position. This is not an exhaustive list of all responsibilities, duties, and skills required. All Team Members may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Legends Global reserves the right to change or modify the Team Member’s job description whether orally or in writing, at any time during the employment relationship. Legends Global may require a Team Member to perform duties outside his/her normal description.

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Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Applicants that need reasonable accommodation to complete the application process may contact (610) 729-1023.