Resident Service Coordinator - Affordable Housing

Description

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

SUMMARY

The Service Coordinator is directly responsible for the service provision and housing assistance for the residents in the Affordable Housing Portfolio. This program serves seniors and persons with disabilities located one of the affordable housing sites. Service modalities include Trauma Informed Care, Harm Reduction, and Motivational Interviewing. This position will work in conjunction with the Community Administrator at the housing site. Job duties include conducting needs-based assessments, community outreach, providing case management services, supporting housing retention, connection to income resources and/or public benefits, attending meetings/trainings within the community and collaborating care with service providers and multi-disciplinary teams to enable them to live independently and age in place. Responsible for coordinating and/or facilitating health, wellness, and educational programs that are tailored to resident needs in order to improve resident wellbeing and foster a strong sense of community. Maintain existing partners and establish new partnerships with the aim of expanding opportunities and resources available to residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.

• Within program guidelines, facilitate and accept referrals on residents from the Community Administrator, family members, service providers and the residents themselves.

• Assess services needed by residents in the building through surveys, visitations, group meetings, etc. Complete an assessment and collect needed information. Responsible for identifying and serving the unique needs of the resident and utilizing screening and assessment.

• Facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.

• Provide the residents information on specific services and/or program providers, giving several options whenever possible. Complies with all Fair Housing requirements.

• Encourage the resident and/or family members to arrange for required services when possible, to maintain and encourage their independence.

• Coordinate and monitor the services and activities of providers to residents to assure quality of care and cost effectiveness. Advocate for residents per their wishes.

• Maintain up-to-date files on service providers in the community by installing and becoming knowledgeable with the United Way database and Benefits Check-up.

• Maintain and submit accurate and updated records on all residents to include the services they receive.

• Develop support groups and workshops in response to needs and facilitate /co-facilitate these groups on a regular basis.

• Assists in relocating residents as needed and securing emergency housing.

• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

• Responsible for implementing the Service Coordinator program in accordance with HUD and VOA guidelines.

• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Clearly documents all client interactions along with required eligibility and demographic information.

• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

• Must complete annual CEU requirements.

• Performs job responsibilities in accordance with the Social Work Code of Ethics.

• Perform all other duties as assigned.

COMPETENCIES

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).

• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).

• Utilization of various databases including AASC online.

• Ensures equitable and inclusive services.

• Ensures that participant(s) has an active voice in programming.

• Fair Housing Regulations.

Requirements

MINIMUM QUALIFICATIONS OF POSITION

• Bachelor’s degree in human services, social work, or a closely related field or related experience.

• At minimum, one full year of working with senior citizens and/or people with disabilities.

• Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.

• Criminal and civil background checks within 30 days of hire.

• Excellent interpersonal skills and good organizational skills.

• Proficient in using Windows environment and working with databases.

PREFERRED QUALIFICATIONS OF POSITION

• Mental health experience preferred.

• Bilingual in a language represented in the resident community (Mandarin Chinese, Vietnamese, or Spanish) is a plus.

KNOWLEDGE AND SKILLS

• Expert written, oral, and interpersonal communication skills.

• High level of competency working with Microsoft Office suite and cloud-based applications.

• Strong time-management and prioritization skills.

• Experience working both independently and, in a team-oriented, collaborative environment.

• Strong organization skills.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• This position works in an indoor office environment with prolonged periods of sitting.

• Some local travel required to fulfill training requirements and attend meetings.

• Out of state travel once per year to attend national conference.

• Bending, Climbing, Stooping, Kneeling, Reaching, Crouching, Squatting, Lifting (30 to 50 pounds), Balancing, Standing, Sitting, Hand/Foot motions, Walking, Seeing (Close and distant vision, Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Assess, Estimate), Depth Perception, Hearing/Listening, Speaking/Shouting (Communicate, Discern, Convey, Express, Exchange), Use of Hands/Fingers (Grasping, Holding, Touching), Thinking, Calculating, Memory/Recall, Exposure to Indoor and Outdoor environments.

POSITION TYPE AND EXPECTED HOURS OF WORK

Full-time, 40 hours per week.

Monday-Friday, 8 AM – 5PM

LOCATION

Westgate Towers Apartments

Salary: $20.00/hr. - $22.00/hr. (based on experience)

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [email protected] to begin the Interactive Process.

Benefit eligibility is based on job type/status

Paid Holidays

Paid Time Off

Volunteer/Wellness Day

Tuition Assistance

Pension and 403b Retirement Plan

Health, Dental, Vision, Pet Insurances

Life Insurance (Including Accidental Death & Dismemberment)

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

POSITION WILL REMAIN OPEN UNTIL FILLED

VOAC is an equal opportunity employer

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply