Full-Time

Branch Manager

Vice President

Citi

Citi

10,001+ employees

Global financial services including banking, investment

No salary listed

Brooklyn, NY, USA

In Person

On-site at Ridgewood, NY office; no remote option.

Bachelor's, Master's

Category
Retail (1)
Required Skills
Risk Management
Customer Service

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Requirements
  • 6-10 years of relevant experience required
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Consistently demonstrates analytic skills
  • Bachelor's Degree/University degree or equivalent experience
  • Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing
  • Obtain or willing to obtain unique identifier from Registry
Responsibilities
  • Develop a sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contacts
  • Create an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee’s skill set to achieve personal/branch goals
  • Develop and execute integrated sales, relationship, and credit strategies that are aligned with the Retail Bank's priorities, execute business plan to achieve expected goals in all business categories
  • Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service and monitor/adhere to operational controls
  • Collaborate with branch partners to successfully achieve goals, build customer relationship and deliver customer service
  • Leverage workforce planning tool to optimize staffing in branches and set expectations for branch staff, fostering an environment in which team members work together to achieve all business goals
  • Integrate segment partners, partner with Assistant Manager and partner with the Division Operational to drive sales and drive outbound sales activities including: representing Citi and building partnerships in the community
  • Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used
  • Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of branch staff
  • Responsible for planning, budgeting and policy formulation and involved in short-term planning resource planning
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Desired Qualifications
  • Previous experience in banking or financial industry preferred
  • Sales management experience preferred
  • Master’s degree preferred

Citi provides financial services including consumer banking, credit, investment banking, and wealth management to individuals, corporations, and governments. The company operates by earning interest on loans and collecting fees for managing investments, processing trades, and facilitating cross-border transactions through its digital platforms. Unlike many local banks, Citi maintains a physical and digital presence in over 160 countries, allowing it to serve as a single partner for clients with global financial needs. Its goal is to drive growth and profitability for its clients and shareholders while supporting environmental and social sustainability initiatives.

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1812

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 14, 2026 revenue hit $24.8 billion, Citi’s best quarter in a decade.
  • Services posted record quarterly revenue and over 30% returns, driven by cross-border transactions.
  • August 13, 2026 Kard acquisition targets 70 million cardmembers with personalized rewards.

What critics are saying

  • Fed and OCC consent orders still restrict Citi, despite February 2026 hopes for year-end closure.
  • Citi logged $800 million of severance through mid-2026, signaling expensive restructuring continues.
  • If remediation slips again, regulators can block acquisitions, replace managers, and crush valuation.

What makes Citi unique

  • Citi’s 160-country network uniquely powers cross-border payments and treasury services for multinationals.
  • Jane Fraser’s five-business reorganization simplified Citi around Services, Markets, Banking, Wealth, and U.S. Consumer Cards.
  • Citi trained 4,000 AI stewards and reached nearly 90% employee AI usage.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Paid Vacation

Paid Sick Leave

Paid Holidays

Company News

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