Head of Operations

Job Description

Job Ref ID: JR0087983

YOUR MISSION

Take the wheel of operations in Romania, one of Glovo’s largest markets, at a key moment to keep scaling the business. You will lead a team of 14 and own how we work with our 3PL partners in a market with a very specific legal and compliance context, balancing growth, cost and service while building strong relationships with partners, authorities and internal teams. This role is for a hands-on, data-driven leader who enjoys complex challenges and wants to set the operational standard for other markets.

THE JOURNEY

• Team Leadership & Development: Lead and develop a team of 14, including managers, 3PL managers and supply, partner ops and data analysts. Build a culture of ownership, accountability and high performance, and raise the bar on execution every day.

• 3PL & Partner Management: Own the relationship with our 3PL partners end to end: performance, service levels and commercial terms. Negotiate with partners to deliver results without breaking relationships, and lead the evolution of our Operational model in Romania.

• Compliance & Risk Management: Make sure our operations meet all legal, tax and labor requirements. Work closely with Legal, Tax and PR/PA, and be a credible counterpart for authorities and external counsel, anticipating risks before they materialize.

• Data-Driven Performance: Define, track and improve the KPIs that matter (cost per order, delivery time, partner performance). Turn data into clear decisions and execution plans that move the needle.

• Hands-on Operational Excellence: Get close to the operation: spend time in the field, work side by side with partners and dig into the data yourself to understand what’s really happening. Use that to design and improve processes that make our operations more efficient, scalable and resilient.

• Cross-Functional Collaboration: Partner with Commercial, Finance, People and other local teams, and build strong bridges with Regional and HQ teams to align priorities and share best practices.

• Strategic Partnership with the GM: Work closely with the General Manager of Romania on the strategic initiatives that will shape the next phase of growth in the market.

Qualifications

What You Will Bring To The Ride

Must-haves:

• 5-8 years of experience, including 2+ years leading teams, ideally through managers or team leads.

• Experience managing external partners that run part of your operation (e.g. 3PLs, fleet providers, logistics or delivery partners): setting targets, tracking their performance and holding them accountable.

• Commercial negotiation skills: you have negotiated rates, contracts or service levels with partners or suppliers, and can show the impact (e.g. cost savings, better service levels).

• Stakeholder management: you know how to align internal and external stakeholders with different interests, from local teams to regional and HQ leadership.

• Strong analytical skills: you decide with data and are comfortable building your own analysis.

• A hands-on attitude: you lead by doing, and go deep into the details yourself when things go wrong.

• Romanian: native or C1+; English: B2+ (C1+ is a plus).

• Bachelor’s or Master’s degree (Engineering, Business, Economics, Law or similar).

Nice-to-haves:

• Experience in on-demand delivery, last-mile logistics or the gig economy.

• Experience working with legal, regulatory or public stakeholders (authorities, external counsel, compliance teams).

• Experience leading an operating model change or partner restructuring.

• MBA, C1+ English, and SQL or advanced Excel skills.
   

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly meal vouchers + free Glovo deliveries
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Additional Information

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!